IT Support Specialist

Job Details

Title: Technical Support Specialist

Location: Sydney

Posted: 6/2/2026

Job ID: 63960

Category: Technical Support Specialist

Position Type: Contract

Duration: 6+ Months

Shift: 1

Remaining Positions: 1

Job Description

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in the form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager

Requirements

• Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role
• Experience configuring, installing, troubleshooting and repairing printers, PCs, and laptops
• Hands‑on experience with Windows 7, 10, 11 and macOS support
• Windows 11 Migration experience
• Hardware and software troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI
• Asset tracking / inventory management
• Phone and tablet support (Windows, iPhone, iOS, Android)
• Experience with ticketing system (ServiceNow)
• Strong communication skills
• Excellent proven track record supporting clients in a financial environment
• Excellent customer‑service focused approach
• Good written and verbal communication skills
• Good time‑management skills
• Strong organizational and analytical skills
• Ability to multi‑task and work under pressure
• Ability to work autonomously and within a team
• Dress code: Business casual

Salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near‑shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. We operate in the Americas, Europe, Africa, and Asia with over 400 clients across a wide range of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence.