Customer Care Specialist

Netstar Australia is a leading provider of innovative technology solutions and services. For over 20 years, we have been helping businesses across a range of industries achieve their goals through the latest digital tools and platforms. Our mission is to empower our customers with the resources they need to succeed in the modern, fast-paced business landscape.

Are you a confident communicator who enjoys solving problems, managing cases, and working cross-functionally to deliver real outcomes for customers?

We’re looking for a Customer Care Specialist to become the first point of contact for customers using products and services. This is a hands-on role where you’ll collaborate with internal teams and technicians and take ownership of cases through to resolution.

• Be the first line of support for customers and field technicians

• Troubleshoot product issues across a range of GPS & telematics solutions

• Manage customer cases end-to-end, ensuring timely and effective resolution

• Liaise confidently with internal stakeholders such as Technical Support, Engineering, Billing and Sales

• Document case progress and outcomes accurately in our CRM

• Proactively communicate with customers to keep them informed

• Identify opportunities for service improvement and contribute to team initiatives

• Experience in case management or working in an environment where you own and drive issues through to resolution

• Strong communication skills — you can engage confidently with both customers and internal stakeholders, including technical teams

• Ability to troubleshoot technical or product-based issues (GPS/Telematics/Software support experience is highly regarded but not essential — full training provided)

• A proactive, solutions-oriented mindset

• Excellent organisational and time management skills

• Previous experience in a service delivery, technical support, or customer operations role is highly desirable

• Problem-Solver: You think critically, act swiftly, and deliver results.

• Be part of an innovative, growing business in the GPS & Telematics space

• A Vibrant Work Environment: Inclusive culture, supportive colleagues, and room for innovation.

• Convenient Location: Steps from Macquarie Park Metro and Macquarie Shopping Centre.

• Competitive Compensation & Benefits: Your hard work deserves recognition.

• Opportunities for learning and growth — technical training provided

• Hybrid work flexibility available

We encourage applications from candidates with diverse backgrounds and experiences. If you require any adjustments or additional support during the recruitment process, please don’t hesitate to let us know.

Click Apply Now and start your journey with us. We look forward to welcoming you aboard!