Customer Service Office Administration

Curtain Hardware Australia (CHA) is a leading supplier of curtain hardware and related solutions, supporting customers across the residential, commercial, and wholesale sectors. We pride ourselves on delivering exceptional service, reliable products, and building strong relationships with our customers.

At CHA, teamwork and collaboration are at the heart of what we do. Our customer service team works closely with Sales, Operations, Warehouse, and Finance to ensure our customers receive a seamless experience from enquiry through to delivery.

We are looking for a proactive and customer-focused Customer Service & Office Administration professional to join our team in Smithfield.

This is a varied role that combines customer service, order processing, and administration. You'll be a key point of contact for our customers while supporting the smooth day-to-day operation of the business.

• Handling customer enquiries and orders via phone, email, and in person

• Processing customer orders, returns, and exchanges accurately and efficiently

• Maintaining customer records and transaction documentation

• Providing general administrative support, including data entry, filing, and office administration

• Liaising with internal teams to coordinate customer requests and resolve issues

• Following up on customer enquiries and ensuring timely responses

• Supporting continuous improvement initiatives within customer service processes

• Contributing to a positive and collaborative team environment

• Previous experience in a customer service, administration, or office support role

• Strong communication and interpersonal skills

• A genuine commitment to delivering excellent customer service

• High attention to detail and strong organisational skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office, including Outlook, Word, and Excel

• A proactive approach to problem-solving and continuous improvement

• Ability to work independently while contributing to a team environment

• Experience in retail, wholesale, manufacturing, or distribution environments will be highly regarded

• Knowledge of curtain hardware or window furnishings is advantageous but not essential

• Permanent full-time opportunity with a stable and growing business

• Supportive and collaborative team culture

• Opportunity to develop your customer service and administration skills

• Varied role with exposure across multiple areas of the business

• Be part of a company that values teamwork, accountability, and customer satisfaction

If you enjoy helping customers, take pride in accuracy, and thrive in a team-oriented environment, we'd love to hear from you.

Apply now and become part of the Curtain Hardware Australia team.