Key Account Manager

A leading Australian advanced manufacturing business is seeking an experienced Key Account Manager to manage and grow a portfolio of strategic customer accounts. This is a highly visible role suited to someone who enjoys building long-term customer relationships, navigating complex technical discussions, and coordinating cross-functional teams to deliver exceptional outcomes. Acting as the primary interface between customers and internal stakeholders, you’ll work across the full product lifecycle - from early engagement and product introduction through to ongoing production and account growth. You’ll collaborate closely with engineering, production, procurement, quality, and operations teams to ensure customers receive a consistently high level of service while identifying opportunities to strengthen partnerships and support future business growth. The Role You’ll take ownership of a portfolio of key accounts, developing a deep understanding of each customer’s products, priorities, and operational requirements.Success in this position will come from your ability to build trusted relationships, communicate effectively with both technical and non-technical stakeholders, and ensure customer requirements are translated into successful manufacturing outcomes. Key Responsibilities Manage and develop long-term relationships across a portfolio of strategic accountsAct as the primary point of contact for customer enquiries, project updates, and commercial discussionsSupport customers through product introduction, ongoing production, and lifecycle management activitiesTranslate customer requirements into actionable deliverables for internal engineering and manufacturing teamsIdentify opportunities to expand existing relationships and support revenue growthCoordinate customer forecasts, quotations, delivery expectations, and account plansWork proactively with internal teams to resolve issues and maintain a high level of customer satisfactionMonitor account performance and maintain accurate CRM records, forecasts, and reportingPartner with operations, procurement, and quality teams to ensure successful program delivery About You Experience in technical account management, customer success, program management, or technical salesBackground working within manufacturing, engineering, industrial, or technology environmentsStrong commercial acumen combined with the ability to understand technical products and processesProven ability to build credibility with engineers, operations teams, and senior customer stakeholdersExcellent communication, relationship management, and problem-solving skillsHighly organised with the ability to manage multiple priorities simultaneouslySelf-motivated, proactive, and comfortable operating with a high degree of autonomy Highly Regarded Experience Electronics manufacturing or contract manufacturing environmentsExperience supporting customers through New Product Introduction (NPI) programsExposure to highly regulated industries such as MedTech, Aerospace, Defence, or industrial technologyExperience using CRM, ERP, and production planning systemsUnderstanding of manufacturing, quality, or supply chain processes Why Apply? Senior individual contributor role with genuine customer ownershipOpportunity to work closely with engineering and manufacturing leadersGrowing business with strong investment and long-term opportunitiesCollaborative culture focused on quality, innovation, and continuous improvementBroad exposure across commercial, engineering, and operational functions You can click Apply and send through your details, or email me at [email protected]