Customer Support Consultant

This is an outstanding opportunity to work for one of Australia’s leading and award-winning technically companies who are passionate about their people and culture.  You will be joining a business who are recognised as one of Australia's Best Places to Work; where a positive and fun team culture is 1st priority!  
    
You will be joining a busy Operations Team who supporting their clients with inbound enquiries and adminsitration. Full training will be provided in this fast-paced role and this is the team where top performers are recognised and promoted quickly....!

Your responsibilities will be:

• Assisting clients via phone and email to resolve queries efficiently (note this is a high volume inbound environment)
• Processing and managing electronic document orders in line with performance KPIs
• Liaising with clients and external organisations as required
  Proactively providing updates to clients via phone & email where required
• Assisting clients with basic troubleshooting in the use of the platform, documenting detailed issue information for escalation when necessary
  Maintaining a high level of client satisfaction
• Contributing to Operations workflows to ensure operational efficiency across all service queues
• Collaborating with teams to identify, document, and resolve client issues
• Data entry, updating and maintaining database records
• Other administrative support and client services tasks as required to support the team

To be considered for this position you will have:

• Prior experience handling high volumes of inbound calls (call centre, reception or similar)
• Strong administration skills with high attention to detail
• Confidence using software programs
• Excellent spoken English with a confident & friendly phone manner
• A proactive and a can-do attitude
• Strong management skills with the ability to multi-task and prioritise

Staff benefits include:

• Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week 
• 5 additional days of wellbeing leave per annum
• Monthly massages
• Free gym membership
• Ongoing professional development 

This is a 12 month fixed contract which offers a strong possibility of a permanent role at the completion of this time. Salary guide is $65,000 + Super and standard hours being Monday to Friday 8.30am - 5.00pm.  The company offers a flexible hybrid work model - office 3 days (stunning Barangaroo location!) / work from home 2 days per week (full time in office during initial training period).

For immediate consideration please apply via the SEEK link today.

Only shortlisted candidates will be contacted.