Administration & Customer Service

• EARN $70,000 - $80,000 pa + Super | Negotiable on Experience
  
• Join a Trusted & Reliable Precious Metals Company in Alexandria
  
• Perfect Opportunity to Utilise Your Customer Service Skills
  

Our client is a leading Jewellery & Precious Metal company with a strong presence in Australia and New Zealand. With a legacy of nearly 40 years in the industry, they are committed to delivering exceptional service and quality products utilizing cutting-edge technology for an unparalleled customer experience.

As the Customer Service Specialist, you will play a vital role in providing exceptional service and support to internal and external customers.

Some of your key responsibilities will include:

• Responding to client enquiries in a positive and professional manner
• Assisting with order entry, quotes and various administrative tasks
• Ensuring all documentation is completed accurately and promptly
• Handling inbound calls related to products, orders, quotes, tracking, and queries
• Training customers to access key information from the website
• Proactively engaging in building loyal customers through a customer-focused culture
• Managing customer service cases, including lead management, order fulfilment, dispatch, and after-sales support

The successful candidate will have:

• 3+ years of customer service and administration experience
• Excellent communication skills, both written and verbal
• Strong organisational skills and the ability to work independently
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• A positive attitude, empathy, and a passion for exceeding customer expectations

You will also have:

• The ability to work in a fast-paced environment and handle multiple tasks simultaneously
• A team player mindset with a calm demeanour under pressure
• A high level of professionalism and a dedication to providing top-notch customer service

• A Competitive Salary & Benefits Package
• Opportunity for Continuous Training & Development
• Positive Company Culture Focused on Staff Well-Being
• Recognition Program for Outstanding Performance
• Full-Time Role | 7:30 AM to 4:00 PM | Monday to Friday
• Convenient Alexandria Location Only 10 - 15 Mins from the CBD
• Immediate Start Available for the Right Candidate

Apply today and don't miss out on starting this opportunity as soon as possible!