Customer Service Officer

Company Description

SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.

Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.

Why SCT? At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.  
Along with a competitive remuneration package we also offer: 

• Development and growth opportunities 
• Employee Recognition and Rewards Programs
• Flexible working arrangements 
• Top up of government paid parental leave for the first six weeks
• Grandparent Leave
• Novated leasing and salary packaging 
• 24/7 Access to our Employee Assistance Program
• Onsite car park
• Dress for your day policy 

Job Description

Reporting to the Major Accounts Service Manager, the position includes the following responsibilities: 

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
• Track Key Account Metrics 
• Assist with challenging client requests or issue escalations as needed 
• Prepare reports on account status
• Maintain and update information/data in SAP as required 
• Ensure data integrity of all data entered into SAP

Desired Skills and Experience

The successful candidate will be able to demonstrate:

• Tertiary qualifications are not essential. Ideally this position will have experience in the Field of Customer Service and in transport in general.
• A working knowledge of office information systems.
• Customer Service experience and skills. 
• Data entry experience.
• Advanced analytical and data interpretation skills
• Computer literate
• Ability to work autonomously and with others and foster a good team environment
• Ability to take on challenges with lateral thinking and implement change
• Effective time management and task prioritization
• Good oral and written skills
• Ability to work under pressure
• Self-motivated
• SAP System experience

Other important information

• We reserve the right to commence recruitment proceedings prior to the stated closing date.
• The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT.
• Recruitment companies, need not apply

SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.