Customer Service

CUSTOMER SERVICE - NIGHT n DAY GROUP

IMMEDIATE START - We’re looking for people to join our Customer Service Sales Team, located in Caringbah, Sutherland Shire. Multiple vacancies in growing team, working full-time , Monday - Friday.

About Us:

Joining the Night n Day Group means becoming part of a trusted brand and an innovative Australian business with more than 36 years experience. Driven by a passion for helping people, we combine decades of expertise in reusable and washable continence manufacturing with a comprehensive, one-stop shop for healthcare consumables and disposable products, delivering complete continence care solutions nationwide.

We pride ourselves on our supportive & people focused workplace built on trust, collaboration & shared commitment to delivering quality customer outcomes.

About the Role

At Night n Day, our Customer Service team plays a vital role in shaping the experience of every person who interacts with our products. As the first point of contact for customers, partners, and community stakeholders, this role is central to delivering the care, professionalism, and responsiveness that define who we are.

Our Customer Service Team support customers from initial enquiry through to order completion and beyond. This position handles enquiries via phone, and email, while accurately processing sales orders and providing high-quality support. It is ideal for someone who enjoys teamwork, problem‑solving, communicating clearly, & contributing to a positive, customer‑focused culture.

Key Responsibilities

• Provide product support to customers and deliver an exceptional customer experience by responding to enquiries professionally.

• Manage inbound and outbound sales calls, and emails, helping customers find the right solutions for their needs.

• Identify sales opportunities and actively promote products and services to achieve sales targets and support business growth.

• Process and follow up on customer enquiries, sales orders, and walk-in customers accurately in a timely manner.

• Maintain accurate customer records by updating account information, data and ensure all interactions and transactions are documented accurately.

• Develop positive relationships with customers by providing consistent, reliable service and a customer-focused approach.

• Collaborate with Marketing, Sales, Purchasing, Production, and Warehouse teams to ensure a seamless customer experience.

• Effectively prioritise tasks, manage competing demands, and maintain accuracy in a fast-paced environment.

To be considered for this role you will need:

• A minimum of 12 months experience in a customer service or sales support role, with an understanding of customer service principles and best practices.

• Knowledge of sales processes and customer relationship management.

• Proven experience delivering positive customer experiences and resolving enquiries in a timely and professional manner.

• Great at building rapport with customers, colleagues, and stakeholders and explaining things clearly - good communication is key.

• Intermediate computer skills, including experience with CRM systems and Microsoft Office, email and learning new systems.

• A proactive team player who is adaptable, with the ability to work in a high demand, customer centric environment.

• Proven capability to multitask efficiently, with a high attention to detail, and problem solving skills.

Perks & Benefits

Steady full-time work, based in Caringbah, NSW 2229, Monday to Friday, 9am – 5pm OR school hours on offer for the right candidate. No weekend work required.

• Working with a dynamic, supportive team environment with a strong positive company culture.

• Ongoing training and professional development with long term career opportunities.

• Diverse and engaging role with daily customer interaction.

• Opportunity for occasional travel to industry expos and events, with performance-based bonus opportunities.

• Employee recognition and reward programs, discounts on company products free daily coffee van, social events, on-site parking, EAP and wellness programs.

Application Process

Join the Night n Day Group and become part of a company that values excellence, teamwork, a commitment to quality service. and a passion for helping others.

If you're looking for full-time work and this sounds like a good fit for you, we would love to hear from you! Please apply via SEEK with your CV and salary expectations.

Applications will be reviewed as they are received. Selected candidates will be contacted for phone screening prior to in person interviews for those shortlisted.

You can find out more about our company by following the link to our website: IncontinenceProducts.com.au AND nightnday.com.au