Account Executive, Customer Sales

Summary

We are currently seeking an Account Executive to join our closing team in Sydney, reporting to our Senior Sales Manager for APAC. This is Clio's first role in the region dedicated to upsell and cross‑sell, making it a rare opportunity to build the playbook and set the standard for customer growth across APAC.

What the team does

Our Customer Sales team in APAC focuses on helping legal professionals get the most from Clio's all‑in‑one product ecosystem. As an Account Executive, you'll serve as a trusted advisor to existing customers, guiding them toward greater efficiency and better client service.

You'll own the upsell and cross‑sell motion for APAC, working across our full suite of solutions, including our core platforms and our AI offering Clio Manage AI. Your role involves proactively uncovering customer needs, demonstrating the value of our integrated technology, and delivering tailored solutions to their most complex challenges.

You'll work cross‑functionally with marketing, sales, product, customer success, and partnerships teams to drive customer growth and satisfaction across the region.

Responsibilities

• Leading upsell and cross‑selling across Clio's full suite of solutions for APAC customers
• Converting qualified opportunities through phone, email, and product demonstrations
• Using Salesforce to prioritise, organise, and manage qualified leads and opportunities
• Tracking key metrics, including qualified lead volume and conversion rates across the funnel
• Collaborating with Support, SDRs/BDRs, Customer Success Managers, and Sales Engineers to deliver solutions
• Forecasting, negotiation, and deal closure
• Developing business cases for customers
• Identifying expansion opportunities within existing customer accounts

Qualifications

• Minimum 4 years of sales experience, including closing deals
• 3 years of experience in SaaS or technology
• Experience managing complex deal cycles with high‑value customers
• Knowledge of and passion for cloud‑based technology
• Experience running product demonstrations
• A competitive mindset and cold‑calling skills
• A coachable, collaborative approach
• Ability to advocate for clients, passing feedback and feature requests to product teams and facilitating conversations around potential enhancements
• Experience developing and executing strategic account plans to drive client satisfaction, retention, and growth
• Familiarity with tools such as Salesforce, Salesloft, ZoomInfo, or Sales Navigator is a plus
• A genuine interest in using AI to improve your craft

Benefits

Compensation is a main component of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure fair and competitive pay practices that form the foundation of our human and high‑performing culture.

• Competitive, equitable salary (exclusive of superannuation) with top‑tier health benefits
• Hybrid work environment, with expectation for local Clions (Sydney) to be in office at least twice per week
• Flexible time off policy, with an encouraged 20 days off per year
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is 101,700 to 152,500 AUD. The expected new hire commission range for this role is 101,700 to 152,500 AUD, with the opportunity to earn uncapped commissions beyond the stated amounts.

Our salary bands reflect the range of skills and experience needed for the position and allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount will depend on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging, and Equity (DIBE)

Our team shows up as their authentic selves, united by our mission. We are dedicated to diversity, equity and inclusion, and we believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know and we will work with you to meet your needs.

We only communicate with candidates through official @clio.com email addresses.