Customer Service & Operations Specialist

We are seeking a highly organised and proactive Customer Service & Operations Specialist to join our team. This role is central to ensuring smooth day-to-day operations, delivering excellent internal service, and supporting continuous improvement across our workplace and manufacturing site.

In this dynamic role, you will act as a key point of contact for internal teams, coordinating service requests, supporting operational processes, and helping drive improvements in workplace efficiency and employee experience. You’ll work closely with vendors, internal stakeholders, and leadership to ensure operations run seamlessly.

• Provide responsive, professional support to internal teams on operational, facilities, and office-related matters

• Act as the central coordinator for internal service requests, ensuring timely resolution

• Maintain and improve internal processes, procedures, and workflows

• Identify inefficiencies and recommend practical solutions to enhance productivity and employee experience

• Track and manage service requests, facilities issues, and operational metrics

• Prepare reports on office operations, costs and service performance

• Support workplace improvement projects, system upgrades and automation initiatives

• Contribute to continuous improvement efforts to enhance internal service delivery

• Manage WHS requirements and documentation across operations and the manufacturing site

• Ensure compliance with all health and safety policies and procedures

• Promote a safe working environment and take reasonable care for personal and others’ safety

• Report and assist in managing hazards, incidents, and injuries

• Experience in customer service or operations support

• Strong organisational and multitasking capabilities

• Excellent written and verbal communication skills

• Proven ability to manage vendors and internal stakeholders professionally

• High attention to detail with a proactive, solutions-focused mindset

• Understanding of workplace health and safety requirements.

• Be part of a collaborative and supportive team

• Play a key role in improving operational efficiency and employee experience

• Opportunities to contribute to meaningful projects and continuous improvement initiatives