Senior Service Manager – Sydney BMW & Sydney MINI Garage

Location: Sydney, NSW

This is not a role for everyone.

We are looking for a proven operator — a senior leader who thrives under pressure, leads from the front, and knows how to run a high-volume, high-performance aftersales operation without compromising culture or customer experience.

You will take the reins of Australia’s largest BMW dealership, representing Sydney BMW and Sydney MINI Garage, with 46 workshop bays and 120+ vehicles through the workshop daily, in addition to internal and campaign workload. Scale, complexity and pace are part of the DNA here.

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The Opportunity

This is a genuine leadership role with full accountability. You will be empowered to drive performance, shape culture, and build a team that consistently delivers at a premium standard.

You’ll be supported by a strong leadership group and an established business structure — but success in this role comes down to your ability to lead people, manage pressure, and execute with precision every single day.

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What You’ll Own

• End-to-end leadership of a high-volume service operation across BMW and MINI

• Driving throughput, efficiency and productivity across 46 workshop bays

• Leading, coaching and developing a large, multi-layered team

• Embedding a team-first, performance-driven culture

• Maintaining premium customer experience standards at scale

• Managing competing priorities while keeping the operation structured and controlled

• Working cross-functionally across the dealership to deliver results

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Who You Are

• An experienced Senior Service Manager or Aftersales leader from a high-volume environment with a minimum of 5 years’ experience

• Decisive, resilient and organised — you don’t get overwhelmed by pace, you thrive in it

• A people leader first — you build strong teams, lead with empathy, and hold high standards

• Commercially sharp with a clear understanding of throughput, efficiency and KPI delivery

• Highly accountable — you own outcomes, good or bad

• A strong communicator who can influence and align teams across the business

• Energetic, driven, and comfortable setting the tone on the floor every day

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Why This Role Stands Out

• Lead one of the largest and most dynamic service operations in the country

• Be part of a high-performance culture that values its people

• Strong support systems and infrastructure to enable success

• The opportunity to make a real impact quickly

• Competitive salary package with performance incentives

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This is a role for someone who wants to lead, not sit back. Someone who understands that culture drives performance — and that performance matters.

If you’re ready to step into a flagship operation and own it, we want to hear from you.

Apply now or reach out for a confidential discussion.