Customer Service Officer

Are you seeking to avoid a long commute into the CBD? You can in this exciting and highly – respected organisation by joining its professional office located in the western suburbs. Career opportunities are excellent for a person who has an attitude that aligns fully with the 100% customer-focused commitment of the company. This is a role for a person who loves speaking by phone to people and embodies the customer-first values in every interaction they have. The focus is entirely on quality of interaction – not getting off the phone asap!

Key Responsibilities:

• The making of outbound information and education-based calls to existing customers and other stakeholders. NO sales calls! Some inbound calls as required

• Addressing email enquiries from customers, employers and other stakeholders

• Driving retention and acquisition

• Delivering high quality factual information, supporting customers in making informed decisions

• Manage and resolve any concerns and complaints

Desirable experience and qualifications:

• Previous experience in financial services is very highly regarded eg super, insurance, banking

• Experience in meeting and surpassing customer expectation.

Terms of employment

• The work hours are 38 hours per week.

• General daily start time is from 8:30am-9:30am (dependent on shift)

• Some work from home arrangements may be negotiated following approval from Team Leader.

Please send your resume to Robert Kyte at ******@kytefinancial.com.au