Customer Service Representative

A growing serviced office and co-working space provider located in a prime Sydney CBD location is seeking an enthusiastic and customer-focused Customer Service Representative to join its professional team.

This is an excellent opportunity for someone who enjoys working with people, providing exceptional service, and being part of a dynamic business environment.

About the Role As the first point of contact for clients and visitors, you will play a key role in ensuring the smooth day-to-day operation of the business centre while delivering a high level of customer service.
Key Responsibilities

• Welcome clients, visitors, and guests in a professional and friendly manner.
• Assist clients with meeting room bookings, office setup, administrative support, and general enquiries.
• Prepare offices and meeting rooms for occupancy, including room setup, refreshments, and equipment arrangements.
• Manage incoming and outgoing mail, courier deliveries, telephone answering, and reception duties.
• Monitor and maintain the presentation and cleanliness of meeting rooms, offices, kitchen areas, and common spaces.
• Handle office supply and kitchen inventory ordering and replenishment.
• Respond promptly to tenant requests and escalate important matters to the Centre Manager when required.
• Process daily service charges and maintain accurate records.
• Assist with booking confirmations, client documentation, and database updates.
• Support meeting and event requirements, including arranging refreshments and catering.
• Identify opportunities to promote and upsell additional business centre services.
• Complete daily operational and administrative tasks as assigned.

Daily Duties

• Open and prepare the centre each morning, ensuring meeting rooms and common areas are ready for use.
• Set up refreshments, newspapers, and client facilities.
• Answer incoming phone calls and manage client communications.
• Distribute mail and coordinate courier and package services.
• Maintain kitchen and reception presentation standards.
• Monitor office access cards, keys, tenancy schedules, and parking records.
• Prepare daily and weekly operational reports.
• Close and secure the centre at the end of each business day.

About You To be successful in this role, you will have:

• Excellent customer service and communication skills.
• A professional, positive, and friendly attitude.
• Strong organisational and time-management abilities.
• Good computer and administrative skills.
• The ability to multitask and work independently.
• Previous experience in reception, customer service, hospitality, office administration, serviced offices, or co-working environments will be highly regarded.

What's on Offer

• Attractive salary package based on experience.
• Full-time permanent position.
• Immediate start available.
• Friendly and supportive working environment.
• Opportunity to develop your career within a growing organisation.
• Prime Sydney office location.

Applicants must have full working rights in Australia.
Please apply within or send your resume directly to 
*****@studyandwork.com.au
Only shortlisted candidates will be contacted.