Customer Service Representative (m/f/d)

Company description:

KARL STORZ - The purpose driven pioneers We improve patients´ lives every day. Our innovations help millions of patients worldwide to have access to diagnostics and treatment options that seemed impossible only a few decades ago. These innovations are the result of the contribution of every single employee, as well as the trust we have earned from healthcare professionals around the globe, through over 75 years of experience and market leadership. As a family-owned company, we think in generations, not quarters. We answer to our values, not to external shareholders. That's why we constantly rethink the way we work, always searching for the best options for patients, healthcare professionals, our employees and the planet. Our work makes a difference!

Job description:

Your Mission

• Manage and complete customer quotations accurately and within agreed timeframes.
• Respond to customer phone and email enquiries in a professional, timely, and service focused manner.
• Process customer orders with a high level of accuracy, ensuring correct pricing, documentation, and system entry
• Support procurement activities by assisting with the creation of purchase orders required to fulfil customer demand.
• Assist with order allocation, coordination, and fulfilment in line with internal processes and customer expectations.
• Generate customer invoices promptly once orders have been fulfilled and ensure accurate billing.
• Provide administrative support across supply chain and customer service functions as required.
• Support business continuity by providing backup coverage for other Customer Service roles when needed.

Your Talents

• Previous experience in a customer service, sales support, or office administration role, ideally within a fast-paced or regulated environment.
• Strong written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.
• High level of literacy and numeracy, with strong attention to detail and accuracy.
• Demonstrated experience using ERP systems, with SAP experience highly regarded.
• Proficiency in CRM, quoting, and order management systems.
• Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.
• Self-motivated, proactive, and detail oriented, with a strong sense of accountability and ownership.
• Active listening skills and the ability to multitask.