Customer Service Officer

Customer Service Representative

We're excited to be recruiting for two Customer Service Representatives to join our team.

With one team member pursuing a new opportunity and another preparing to welcome a new addition to their family, we're looking for two customer-focused professionals to help us continue delivering exceptional service to our customers.

This Includes

• 1 x Permanent Full-Time opportunity
• 1 x Parental Leave Contract opportunity (6 months, with possibility to extend)

If you're looking to join a supportive team within a leading Australian business, we'd love to hear from you.

About Tassal

At Tassal, we're committed to sustainably feeding tomorrow. As Australia's leading seafood producer, we provide healthy, sustainable and nutritious seafood to customers across Australia and beyond.

Our people are at the heart of our success, and we're proud to foster a collaborative environment where everyone has the opportunity to contribute, learn and grow.

About The Role

As a Customer Service Representative, you'll be the first point of contact for a portfolio of customers, providing exceptional service and support while working closely with our Sales, Logistics and Operations teams.

This is a varied role that combines customer service, relationship management, order processing, administration and problem-solving in a fast-paced environment.

What You'll Be Doing

• Managing customer enquiries via phone and email
• Processing customer orders and invoices accurately and efficiently
• Building and maintaining strong relationships with an existing customer portfolio
• Supporting sales initiatives and identifying opportunities to add value for customers
• Coordinating with logistics teams to ensure timely order fulfilment and delivery
• Resolving customer issues and providing effective solutions
• Working collaboratively with stakeholders across the business
• Contributing ideas and improvements to enhance customer experience and team efficiency

What We're Looking For

• Previous experience in customer service, customer support, internal sales or account coordination
• Strong communication and relationship-building skills
• Excellent organisational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• A proactive, solutions-focused mindset
• Confidence using Microsoft Office, particularly Outlook, Excel and Word
• Experience with ERP systems is advantageous, however training will be provided
• A genuine desire to provide outstanding customer service

What's in it for you?

• Permanent and contract opportunities available
• Join a growing and successful Australian business
• Ongoing learning and development opportunities
• Supportive and collaborative team culture
• Access health and wellbeing initiatives for you and your family
• Enjoy exclusive employee benefits through Maxxia Rewards
• Take advantage of generous discounts on Helly Hansen products and Tassal seafood
• Career development opportunities across the wider Tassal business

Why join Tassal?

This is an exciting opportunity to join a growing team where you'll have the chance to make a genuine impact, build strong customer relationships and develop your career within one of Australia's leading food businesses.

Whether you're looking for your next long-term career move or an opportunity to broaden your experience in a fast-paced, customer-focused environment, we'd love to hear from you.

Applications will be reviewed as they are received, so don't delay in applying.

For a confidential discussion about either opportunity, please contact Annie Hunt, Talent Acquisition Specialist, at ***email_hidden***.