Customer Service Representative

About Us

Enagic Australia is the Australian arm of a Japanese-owned, industry-leading company specialising in high-end water ionising machines. We are a passionate and close-knit team committed to delivering an outstanding experience for our customers and distributors.

About the Role

We are looking for a proactive, reliable, and customer-focused individual to join our small and friendly Customer Service team on a casual basis. This is an all-rounder role supporting our customers across phone, email, and in-person enquiries. No sales involved — this is purely about delivering outstanding service.

Candidates must have valid Australian work rights, including Australian citizenship, permanent residency, or a valid work visa.

Working hours: Shifts will fall within the window of Monday to Friday, 9:00 am to 5:30 pm. Saturday shifts (9:00 am to 5:00 pm) may also be required depending on business needs.

Key Responsibilities

• Handle inbound customer enquiries via phone, email, and in person — primarily inbound with occasional outbound calls for promotions and product campaigns

• Provide outstanding customer service to a high volume of enquiries

• Respond to email enquiries accurately and in a timely manner

• General upkeep and presentation of the showroom

• Assist the Customer Service Supervisor with day-to-day tasks and operations

• Maintain accurate records of customer interactions

• Process required documents for system changes and account amendments

• Use internal systems including but not limited to SAP, Enagic System, HubSpot, and ticketing system for managing customer interactions

• Maintain a basic understanding of all departments to accurately filter and transfer customer enquiries

What We Are Looking For

• Previous customer service experience preferred

• Excellent written and verbal communication skills

• Positive, team-focused attitude with a willingness to learn

• High level of attention to detail and accuracy

• Ability to handle a high volume of enquiries in a fast-paced environment

• Reliable and punctual with a professional presentation

Why Join Us?

• Supportive and friendly team environment

• On-the-job training provided — no prior product knowledge required

• Consistent casual roster with set days

• Conveniently located in Macquarie Park, Sydney

How to Apply

If you are passionate about delivering great customer service and are looking for a friendly and supportive team to grow with, we would love to hear from you. Please apply with your resume and a brief cover letter.

Enagic Australia is an equal opportunity employer. We welcome applications from candidates of all backgrounds.