Order Management Officer - Medical Devices

Let’s make life sound better – together!

GN is a Danish multinational on a mission to improve lives through the power of sound. For more than 150 years, we’ve pioneered world-first innovations in hearing healthcare and technology, helping people hear, connect and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions, our brands are all about making life sound better. Right now, it’s an exciting time to join us.
We’re currently looking for an Order Management Officer who loves accuracy, thrives on process and takes pride in delivering exceptional customer service. This permanent role is based in our brand new North Ryde office 5 days per week, close to the metro.

What you’ll enjoy at GN

• One-on-one training in our systems, products and processes

• A reward & recognition platform with discounts at hundreds of retailers

• Online wellbeing centre, plus EAP support and webinars

• Service recognition and performance awards

• A gift for your birthday

• Free annual flu vaccinations

• Generous discounts on GN Hearing, Jabra and SteelSeries products

• Fresh fruit, refreshments and a table tennis table onsite

• Opportunities for development and career growth

• A close-knit team that values accuracy, reliability and humour

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Your day-to-day responsibilities

• Accurately entering orders into our ERP for a range of products

• Processing orders from multiple channels (phone, email, post, ecommerce)

• Unpacking and triaging daily mail

• Quality checking order details

• Coordinating customer call backs for missing information

• Liaising with production, logistics and customer care teams

• Responding to clinic queries and amending orders accordingly

What we’re looking for

• Proven experience in a similar order entry or customer service role with high volume processing

• Fast and accurate data entry skills

• Excellent verbal and written communication

• Strong competency with MS Office (Word, Excel, Outlook)

• Solid attention to detail and commitment to accuracy

• Confidence managing competing priorities in a fast-paced environment

• A positive “can-do” attitude and willingness to support the team

Bonus points for:

• Experience with Navision or CRM systems (e.g., Salesforce)

• Medical device, GMP or similar industry background

• Studies in business administration or customer service

Why you’ll love it here

At GN, we put the customer at the heart of everything we do and we’re looking for someone who shares that same passion. If this sounds like the opportunity you’ve been waiting for we’d love to hear from you.
Applicants must have full unrestricted Australian work rights.

Agencies: we prefer to fill this role directly. Should we need additional support, we will be in touch with our preferred partners.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here.