Practice Manager - Private Physiotherapy and Half Day Rehabilitation Program

• Work with a respected and values-driven organisation

• Be part of a collaborative and supportive leadership team

• Opportunity to make a meaningful impact across multiple services

• Located in vibrant Potts Point – close to public transport, cafes and parks

• Attractive salary packaging options available (PBI – Not-for-profit benefits)

• Monday – Friday

• Permanent Position

About St Luke's Care:

St Luke’s Care is a proudly independent, not-for-profit organisation that has been delivering excellence in health and aged care for over 100 years. Based in the heart of Potts Point, our integrated model of care includes an acute hospital, aged care home, home care services and various outpatient services such as half day rehabilitation, private physiotherapy and Active Life Studio. We pride ourselves on our compassionate, community-driven culture and unwavering commitment to our values.

About St Luke's Private Hospital and Clinic:

St Luke's Private Hospital is a boutique facility that consists of a day surgery unit, rehabilitation unit, surgical ward, sleep centre and four operating theatres. Hospital’s major specialties include hand surgery, ENT, orthopaedics, plastics, gynaecology, IVF, paediatrics and general surgery. A new state of the art private physiotherapy gym is being developed in the hospital building to support the outpatient service programs including private physiotherapy, GLAD program, Pilates classes and half day rehabilitation. 

About the Role:

We are seeking an experienced and motivated Practice Manager to coordinate and provide all administrative support to our Half Day Rehabilitation and Private Physiotherapy services. This is an excellent opportunity for a practice manager with a can-do attitude and a strong focus on business growth and patient experience.

The successful candidate will balance mostly hands-on administrative support with management responsibilities such as driving service growth, operational efficiency and continuous improvement initiatives.

Key Responsibilities:

• Manage patient intake, optimise practitioner schedules and ensure smooth day to day front desk operations

• Manage all appointments through Genie and HotDoc

• Oversee billing, invoicing, third party claims and ensuring timely payments for all private physiotherapy clients

• Handle all patient inquiries and resolve any complaints with support of Allied Health Manager

• Develop and implement strategies to grow referrals and service offerings for half day rehabilitation and private physiotherapy in conjunction with the Allied Health Manager

• Provide administrative and practice support to the allied health team and Rehabilitation Specialist

• Manage any debtors with the revenue team

• Build and maintain strong referral relationships with medical specialists, general medical practices, aged care/support at home providers and community stakeholders

• Ensure compliance with half day rehabilitation program requirements

• Effective time management and ability to work within a team

About you:

To be successful in this role, you will possess:

• Diploma of Practice Management (desirable)

• Previous experience in practice management or high-level practice administrative position in allied health/physio practice

• Working knowledge of our practice software – Genie, Webpas and HotDoc (Desirable, training can be provided)

• Understanding of medical terminology

• Competent keyboard skills and MS office

• Excellent communication, stakeholder engagement and relationship-building skills

• A commitment to delivering exceptional service excellence

• Working knowledge of Medicare, private health insurance, workers compensation, DVA and NDIS billing procedures and funding arrangements

• A proactive and innovative approach to service development and business growth

If you would like to find out more about St Luke's Care, visit our website at www.slc.org.au

PROOF OF ELIGIBILITY TO WORK IN AUSTRALIA MUST BE PROVIDED

ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED

All positions at St Luke's Care are subject to relevant character and probity checks including criminal record and/or working with children checks

Immunisation against specified infectious diseases (or proof of non-response) are also a requirement of employment at St Luke’s Care.

At St Luke's Care we acknowledge the importance of creating a work environment that is welcoming, equitable and safe for all. As part of our commitment to promoting a diverse and inclusive workplace culture, we encourage applications from Aboriginal and Torres Strait Islander peoples, and from everyone who meets the selection criteria and shares St Luke's philosophy and values regardless of their age, gender, religion, cultural background, sexual orientation, gender identity, disability and/or family status.