Hospitality Store Manager

Duke's Providore – Cronulla

An exciting opportunity has opened to join the leadership team at Marro Group as our Store Manager at Duke’s Providore. Based in the heart of Cronulla, this role suits an experienced hospitality leader ready to take ownership of a dynamic, multi-faceted food business. We’re looking for a confident, organised operator with exceptional standards, strong commercial awareness, and a passion for quality food and service.

Duke's Providore is a one-of-a-kind destination. By day, we specialise in premium butcher meats, deli cuts, cheeses, specialty coffee and a vibrant breakfast and lunch offering from our focaccia bar and kitchen. By night, Duke’s transforms into a Euro-inspired wine bar and bistro, serving share plates, seasonal bites, and charcoal-grilled steaks. Across everything we do, we’re driven by quality, service, and memorable experiences.

As a full time Store Manager, you’ll take ownership of front-of-house leadership splitting your time between working in the business and on the business, taking part in the coordination between all areas of the business — including kitchen, butchery, deli, daytime beverages, night-time restaurant service and online/instore specialty orders.

You’ll assist in ensuring each department operates cohesively, maintaining high service standards, strong communication, and financial performance across the entire store.

Key responsibilities include:

Operations & coordination – overseeing daily trade across all sections, ensuring smooth communication and workflow between front of house, kitchen, butchery, deli and restaurant service.

Staff management – recruiting, training, leading and rostering team members across departments to maintain exceptional standards and a strong workplace culture.

Financial performance – managing budgets, labour costs, ordering and supplier relationships in conjunction with department heads, while driving sales and profitability.

Sales & promotions – developing and executing promotions and initiatives to grow revenue across retail, restaurant and online channels.

Customer experience – setting the tone on the floor, resolving escalated issues, and ensuring every guest receives a premium and consistent Duke’s experience.

Communication & leadership – acting as the central link between departments and ownership, ensuring clarity, accountability and alignment across the business.

Food & product knowledge - demonstrating and sharing a genuine passion for quality food and beverage, fostering strong product knowledge within the team, and confidently engaging customers around Duke's offerings.

This role blends hands-on leadership with strategic oversight, giving you ownership of the overall performance and culture of Duke's Providore's daytime operations.

• Proven experience in hospitality or retail management (multi-department experience highly regarded).

• Strong financial acumen and understanding of budgets, labour control and KPIs.

• Excellent leadership and communication skills.

• Highly organised, able to manage competing priorities in a fast-paced environment.

• Passion for quality food, service and community-driven hospitality.

• Above-award package with performance-based incentives.

• Group discounts across the Marro Group, including Duke’s Providore, Farmgate to Plate, and Killer Condiments.

• Be part of a supportive team with genuine opportunities for growth.