Team Leader - GambleAware - North Sydney / Central Sydney / Central Coast

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

Commencing July 2026, Wesley Mission is growing its GambleAware services, extending our reach across Blue Mountains & Western Sydney, Central Sydney, Southwest Sydney, and North Sydney & Central Coast. This expansion reflects our longstanding commitment to harm reduction and ensures more individuals, families and communities can access timely, high-quality support for gambling related harm.

About the role

As a Team Leader, you will provide visible, supportive and values‑driven leadership, ensuring high‑quality, safe and effective service delivery across GambleAware programs.

You will lead a team of dedicated counsellors and be responsible for operational oversight, workforce support, quality and continuous improvement, while working closely with managers and senior leaders during a period of service growth.

Key responsibilities include:

• Leading and supporting staff to deliver safe, high‑quality, person‑centred services
• Oversight of day‑to‑day operations in line with GambleAware Service Specifications and Quality Standards
• Coaching, supervision and performance development of team members
• Supporting staff wellbeing in a fast‑paced, emotionally demanding service environment
• Contributing to service development, continuous improvement and reporting requirements
• Building collaborative relationships with internal teams and external partners
• Promoting inclusive, culturally responsive and trauma‑informed practice

Essential skills/knowledge

• Relevant tertiary qualification in counselling or Psychology,

• Proven team leadership skills including experience in supervision of staff, performance management and team development

• Demonstrated skills and experience of a broad range of therapeutic approaches when working with individuals, couples, families and youth

• Understanding and development in co-mobilities, addictions and/or gambling counselling

• Membership of professional association (i.e., APS, PACFA, ACA)
• Demonstrated ability to build relationships of trust and cooperation, problem solve and resolve conflict
• Demonstrate highly developed communication skills in written and oral situations, with supportive & positive attitude toward all people for whom there is responsibility, accountability or care
• High level of computer literacy, ability to manage client-based systems and Microsoft suite
• Excellent time management, multi-tasking and follow-up skills
• Current NSW driver’s license
• Current working with children’s check
• Police checks and clearances

Desirable criteria

• Experience and training in Gambling Harm and or addictions
• Experience in Power BI and GambleAware digital platform

Demonstrated behaviours

• Willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
• Demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
• Relates well to a range of people with sound listening and problem-solving skills
• Displays unconditional positive regard during all workplace interactions
• Confident professional attitude with strong initiative
• Displays emotional maturity and resilience
• Dedication to developing strong working relationships
• Willingness to learn and accept feedback

What we offer

• Meaningful work that supports individuals, and families impacted by gambling harm
• Supportive, collaborative team culture with clinical supervision and training
• Opportunities for professional development and growth within Wesley Mission
• Access to salary packaging and employee assistance programs

Renumeration: SCHADS 6

If you have any questions, please contact: [email protected] using the subject line: Team Leader - GambleAware - North Sydney / Central Sydney / Central Coast enquiry via EthicalJobs.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.