Front Office Reception

Hunts Hotel is a distinguished 4 - star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth.

Hunts is seeking an experienced and guest-focused Front Office Reception team member to deliver warm, professional and seamless service across every stage of the guest journey.

This is a key role for someone who is passionate about hospitality, thrives in a fast-paced environment and takes pride in creating positive guest experiences. 

THE OPPORTUNITY

The front office reception role is responsible for but not limited to:

• Providing a warm, welcoming and professional experience for all guests from arrival through to departure
• Managing guest check-ins and check-outs efficiently and accurately
• Handling reservations, phone calls, emails, online enquiries and booking modifications in a timely manner
• Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records
• Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately
• Responding promptly and professionally to guest enquiries, requests and feedback
• Resolving guest complaints and service issues effectively, escalating matters where appropriate
• Maintaining strong knowledge of hotel facilities, services, promotions and local attractions
• Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met
• Monitoring room status, arrivals, departures and special guest requests to support smooth hotel operations
• Completing daily administrative tasks, reports, reconciliations and operational checklists as required
• Supporting a professional reception area and contributing to a positive, collaborative workplace culture

WHO ARE YOU

As a friendly, proactive and service-driven individual, you will possess the following attributes and skills:

• Minimum 2 years' experience in Hotel Reception, Guest Services, Front Office or a similar accommodation-based role
• Proven experience delivering exceptional guest service in a fast-paced hospitality environment
• Experience managing guest check-ins, check-outs, reservations, guest accounts and service recovery
• Experience using a Property Management System such as Guest Centrix, Opera, Protel, RMS or similar
• Experience handling guest payments, cash balancing and maintaining accurate guest records
• Excellent verbal and written communication skills with a professional and confident manner
• Strong attention to detail and commitment to accuracy across reservations, guest profiles and financial transactions
• Ability to remain calm, professional and solutions-focused in a busy environment
• Strong organisational and multitasking skills, with the ability to manage multiple priorities effectively
• Demonstrated initiative, accountability, reliability and ownership of responsibilities
• Strong computer literacy across hotel systems and Microsoft Office applications
• Ability to work a rotating roster, including weekends, public holidays and evening shifts
• Experience with Guest Centrix, SiteMinder, OTAs, hotel reporting, RSA, First Aid, WHS knowledge or additional language skills will be highly regarded

Click Apply Now 
If this role resonates with you, please get in touch with your application today. We look forward to speaking with you!

The Laundy Story  
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.  
  
We vibe best with people who are:
  
Accountable – You own your projects, solve challenges and deliver with style.
Curious – You’re always asking “what if” and exploring ways to make every event unforgettable.
Collaborative – Because the best events are never a solo act.
Driven – You thrive under pressure and bring your A-game without losing your smile.

We're all about people:
At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities — including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way. Drop us a line at **@laundy.com.au

Our Acknowledgement of Country
We recognise the Tharawal people, Traditional Custodians of the land and waters of Liverpool. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.