Information & Communication Technology

FoodWorks Tottenham is a trusted, locally owned supermarket that offers a wide variety of fresh produce, quality groceries, and everyday essentials to the community. We pride ourselves on providing exceptional customer service in a friendly and welcoming environment. At FoodWorks Tottenham, we are committed to supporting local suppliers and ensuring our customers have access to the best products at competitive prices. Our store is more than just a supermarket—it's a place where the community comes together, and we are passionate about creating a positive shopping experience for everyone. Whether you're looking for fresh food, household products, or special deals, FoodWorks Tottenham has you covered with a commitment to quality, convenience, and customer satisfaction.FoodWorks Tottenham is seeking a skilled and detail-oriented ICT Business Analyst to join their dynamic team. In this role, you will analyse business requirements, identify process improvements, and deliver effective technology solutions to support organisational goals. You will work closely with stakeholders to gather and document requirements, evaluate systems and workflows, and contribute to system implementation, testing, and user training to ensure successful project outcomes. The ideal candidate will have strong analytical and problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, collaborative environment, with experience in business analysis or ICT projects being highly advantageous. <h3>Benefits</h3><ul><li>Professional Growth &amp; Learning</li><li>Team &amp; Culture</li><li>Flexible Work Arrangements</li><li>Leave Entitlements</li><li>Health &amp; Wellbeing</li></ul> <h3>Task & responsibilities</h3><ul><li>Collaborate with stakeholders to gather, analyse, and document business, functional, and technical requirements&nbsp;</li><li>Identify, investigate, and analyse business processes, procedures, and work practices to uncover inefficiencies&nbsp;</li><li>Evaluate business needs and recommend optimal solutions, including system functionality and improvements&nbsp;</li><li>Develop detailed functional specifications, use cases, and workflow diagrams for system development&nbsp;</li><li>Apply data analysis and process modelling techniques to support system design and decision-making&nbsp;</li><li>Plan and manage projects using established project management methodologies, including resource allocation and cost estimation&nbsp;</li><li>Assess risks associated with ICT initiatives and recommend mitigation strategies&nbsp;</li><li>Support the development, testing, and implementation of ICT solutions, including system test plans&nbsp;</li><li>Ensure system quality, integrity, and alignment with business requirements during deployment&nbsp;</li><li>Create user documentation, training materials, and deliver training sessions to end-users&nbsp;</li><li>Act as a central point of reference, providing guidance and support throughout the project lifecycle&nbsp;</li><li>Analyse data and trends to support strategic decision-making and continuous improvement&nbsp;</li><li>Provide ongoing support to users to ensure effective adoption and use of ICT systems</li></ul> <h3>Qualification & experience</h3>Minimum Bachelors in Computer Science or IT or related fieldMinimums 1-2 years experience&nbsp;Strong understanding of business processes, system analysis, and ICT solutions

Annual

FoodWorks Tottenham seeks an ICT Business Analyst to analyse requirements, improve processes, and deliver effective ICT solutions.

ICT Business Analyst

Full time

This is a hands-on technical role responsible for providing advanced ICT support, performing structured system and application testing, and maintaining the integrity, performance, and security of client ICT environments. The role sits within our service delivery function and works closely with system engineers, cloud engineers, developers, and client stakeholders. <h3>Benefits</h3> <h3>Task & responsibilities</h3><ul><li>Develop, maintain, and implement ICT support procedures, quality assurance processes, and testing strategies for systems, networks, and applications.</li><li>Analyse, diagnose, troubleshoot, and resolve complex technical issues across client ICT environments, including cloud-based and on‑premise systems.</li><li>Provide advanced technical support and engineering‑level problem resolution across Microsoft 365, Azure, networking, security, and business applications.</li><li>Monitor system performance, capacity, availability, and security to ensure systems operate to specification and meet business and client requirements.</li><li>Conduct structured system and application testing, including functional, regression, integration, performance, and security testing.</li><li>Develop, document, and execute formal test plans, test cases, and test scripts for system changes, upgrades, and new deployments.</li><li>Perform system, integration, and user acceptance testing (UAT) for new implementations and enhancements.</li><li>Identify, document, and manage system defects, faults, and performance issues, including root cause analysis and remediation tracking.</li><li>Support the deployment of new client solutions, including migrations and upgrades involving Microsoft 365, SharePoint, and Azure environments.</li><li>Prepare and maintain technical documentation, including test plans, defect reports, standard operating procedures, and client system records.</li><li>Collaborate with internal engineers, vendors, and clients to resolve complex technical issues and support continuous improvement initiatives.</li><li>Ensure compliance with internal processes, client service level agreements (SLAs), cybersecurity standards, and data governance requirements.</li><li>Provide technical guidance, knowledge transfer, and training to users and team members as required.</li><li>Maintain awareness of emerging technologies, industry standards, and best practices to support service quality and innovation.</li></ul> <h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li>A bachelor’s degree or higher in Computer Science, Information Technology, Information Systems, Software Engineering, or a closely related field plus three years of relevant work experience; OR a minimum of five (5) years of relevant professional ICT experience and/or relevant vendor certifications.</li></ul><ul><li>Proven experience in ICT support and systems or application testing within complex or enterprise ICT environments.</li><li>Strong analytical and problem‑solving skills, with the ability to diagnose and resolve technical issues across hardware, software, operating systems, networks, and applications.</li><li>Experience preparing and executing structured test plans, test cases, and test scripts, and documenting test outcomes.</li><li>Sound understanding of ICT infrastructure, system architecture, networking fundamentals (including DNS, TCP/IP, and firewalls), and quality assurance principles.</li><li>Experience using service desk and defect tracking systems (e.g. Jira, ServiceNow, or equivalent).</li><li>Strong written and verbal communication skills, with the ability to liaise effectively with technical and non‑technical stakeholders.</li><li>Ability to work independently and collaboratively within a professional ICT service delivery team.</li></ul>

ICT Support and Test Engineer

3 reasons this role stands out:
<ul data-start="310" data-end="522">
<li data-section-id="zf4jat" data-start="310" data-end="371">You own real systems end-to-end - not tickets handed down</li>
<li data-section-id="s1vmbs" data-start="372" data-end="447">You'll make architectural decisions that impact production from day one</li>
<li data-section-id="1qa4xkb" data-start="448" data-end="522">You'll work in a team that values clear thinking as much as clean code</li>
</ul>
Have you built software that actually had to work - not just compile, not just pass review, but hold up in production when it mattered?
A high-growth, VC-backed fintech is building products used by everyday Australians to access their earned wages, manage essential bills, and avoid falling into cycles of debt.
The problems here aren't theoretical. They sit at the intersection of real-world behaviour, financial pressure, and time-sensitive decision making. What you build directly affects how people navigate that.
This is not an environment where work is abstracted away into layers of process. Engineering decisions are visible, felt, and have consequences.
The kind of engineer this role suits
You don't start with code.
You start by structuring the problem - understanding what matters, what doesn't, and where the risks sit. You're comfortable when things are not fully defined, because you know how to bring clarity.
When you make decisions, you can explain them. Not in jargon, not defensively - just clearly. You understand trade-offs and you're comfortable making them.
You've seen production systems behave in ways you didn't expect. You've learned from that. You design with that in mind.
You don't measure your work in tickets closed. You think in terms of outcomes, impact, and whether what you built actually works the way it should.
You're comfortable being relied on.
What you'll be doing
You'll design and build backend systems using AWS serverless technologies (Lambda, AppSync, DynamoDB), contributing directly to a product used in the hands of real customers.
You'll take ambiguous problems and break them into logical, manageable components. Not everything will be pre-defined - part of your role is shaping the solution, not just implementing it.
You'll make architectural decisions where trade-offs matter - speed vs robustness, simplicity vs flexibility, cost vs scale. You won't always have perfect information, and that's expected.
You'll own services in production. That includes how they perform, how they fail, and how they evolve over time.
You'll work closely with product and stakeholders, not as a translator of requirements, but as a contributor to how solutions are formed.
What tends to work well in this environment
<ul data-start="2834" data-end="3221">
<li data-section-id="gajfzv" data-start="2834" data-end="2907">Engineers who bring structure to ambiguity rather than waiting for it</li>
<li data-section-id="1h188xn" data-start="2908" data-end="2965">People who can articulate thinking, not just outcomes</li>
<li data-section-id="1n3i930" data-start="2966" data-end="3057">Those who've experienced production systems at scale and understand operational reality</li>
<li data-section-id="14omzcu" data-start="3058" data-end="3146">Individuals who take responsibility for what they build, beyond the initial delivery</li>
<li data-section-id="juy87t" data-start="3147" data-end="3221">Engineers who value clarity and simplicity over unnecessary complexity</li>
</ul>
Core experience
<ul data-start="3249" data-end="3537">
<li data-section-id="1la7ub5" data-start="3249" data-end="3306">5+ years building software in production environments</li>
<li data-section-id="1n3rm0u" data-start="3307" data-end="3358">Strong experience with TypeScript or JavaScript</li>
<li data-section-id="94buya" data-start="3359" data-end="3414">Experience with AWS or another major cloud platform</li>
<li data-section-id="1mb0jiu" data-start="3415" data-end="3474">Familiarity with CI/CD and modern development practices</li>
<li data-section-id="17wzdqr" data-start="3475" data-end="3537">Computer Science degree or equivalent practical experience</li>
</ul>
Nice to have
<ul data-start="3562" data-end="3680">
<li data-section-id="1a0gc1r" data-start="3562" data-end="3625">Experience designing customer-facing APIs (REST or GraphQL)</li>
<li data-section-id="19ov0sh" data-start="3626" data-end="3680">Experience operating and maintaining live services</li>
</ul>
Tech stack
<ul data-start="3703" data-end="3800">
<li data-section-id="10j50r5" data-start="3703" data-end="3747">AWS (AppSync, Amplify, Lambda, DynamoDB)</li>
<li data-section-id="uen0jn" data-start="3748" data-end="3775">TypeScript / JavaScript</li>
<li data-section-id="je7s86" data-start="3776" data-end="3800">React / React Native</li>
</ul>
Location &amp; flexibility
Sydney-based team.
Working arrangements are flexible and built around outcomes. The expectation is that people manage their time and contribution in a way that supports delivery, not attendance.
Salary
Circa $200k + super.
There is a clear relationship here between capability, ownership, and reward. Strong engineers are recognised and paid accordingly.
 
 
Apply, let's have a chat about it?Skills:<ul><li>Software Engineer</li><li>Senior Software Engineer</li><li>Backend Engineer</li><li>Full Stack Engineer</li><li>TypeScript</li><li>JavaScript</li><li>AWS</li><li>Serverless</li><li>Lambda</li><li>AppSync</li><li>DynamoDB</li><li>API Development</li><li>Event Driven Architecture</li><li>Fintech</li><li>Startup</li><li>Sydney Jobs</li><li>Hybrid Work</li><li>CI/CD</li></ul>Salary benefits: Superannuation

3 reasons this role stands out:

You own real systems end-to-end - not tickets handed down
You'll

Senior Software Engineer

The Developer Programmer will be responsible for designing, developing, testing, and maintaining software applications and systems that support business operations. You will work closely with management and operational teams to understand requirements and deliver scalable, secure, and user-friendly solutions.This role requires strong technical expertise, problem-solving ability, and a proactive approach to improving systems and workflows. <h3>Benefits</h3>In Sunnyday Carers Pty Ltd, we offer:<ul><li>Competitive salary package based on experience.&nbsp;</li><li>Opportunity to work in a growing organisation with strong industry impact.&nbsp;</li><li>Career progression and professional development opportunities.&nbsp;</li><li>Supportive and collaborative work environment.&nbsp;</li></ul> <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li>Develop, test, and implement software solutions that meet organisational and system requirements.&nbsp;</li><li>Write and maintain efficient code while ensuring alignment with technical designs and quality standards.&nbsp;</li><li>Identify, troubleshoot, and fix software issues to maintain reliable system performance.&nbsp;</li><li>Analyse business needs and system workflows within the NDIS environment to define technical solutions.&nbsp;</li><li>Review existing systems and suggest improvements to address limitations and improve efficiency.&nbsp;</li><li>Contribute to system design decisions by providing technical input and recommending suitable solutions and upgrades.&nbsp;</li><li>Work closely with internal teams to convert operational and compliance needs into functional software features.&nbsp;</li><li>Build and support integrations between internal systems and external platforms, including CRM and service tools.&nbsp;</li><li>Create and maintain clear technical documentation, including system notes, guides, and process documentation.&nbsp;</li><li>Support secure system operations by ensuring data protection, reliability, and compliance with relevant standards.&nbsp;</li></ul> <h3>Qualification & experience</h3><ul><li>Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.&nbsp;</li><li>Minimum 3 years of relevant work experience as a Developer Programmer.&nbsp;</li><li>Proficiency in programming languages such as Java, Python, C#, or JavaScript.&nbsp;</li><li>Experience with database management (SQL, MySQL, or similar).&nbsp;</li><li>Familiarity with web development frameworks and cloud-based systems.&nbsp;</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Excellent communication and documentation abilities.&nbsp;</li><li>Ability to work independently and collaboratively within a team.&nbsp;</li></ul>

Are you permanent resident or Australian citizen ?

Do you have current work right to work in Australia ?

Sunnyday Carers is seeking a skilled and motivated Developer Programmer to support the development and  maintenance of our systems and platforms.

Developer Programmer

A leading global business transformation and consulting organisation is seeking a Director - Digital Transformation to join its ANZ leadership team, with a focus on supporting major travel and hospitality clients.
This is a newly created role driven by continued growth across the travel portfolio. The position will suit a senior transformation leader with strong consulting capability, deep experience in customer experience and digital transformation, and the ability to shape strategic point of view, influence senior stakeholders, and lead complex client programs from concept through execution.
You will play a key role in helping enterprise clients reimagine customer journeys, modernise service operations, and unlock value through a combination of strategy, process optimisation, technology enablement, AI, automation and operating model transformation.
The role
<ul>
<li>Lead complex digital transformation initiatives across customer experience and service operations</li>
<li>Partner with senior client stakeholders to define transformation roadmaps, future-state strategies and business value cases</li>
<li>Develop compelling point-of-view material and strategic recommendations for client environments in the travel domain</li>
<li>Drive CX transformation programs across people, process and technology</li>
<li>Support initiatives spanning omnichannel service, self-service, automation, cloud platforms and AI-enabled customer experience</li>
<li>Facilitate customer journey analysis and service redesign across key customer touchpoints</li>
<li>Work closely with cross-functional consulting, delivery, technology and operations teams to deliver scalable outcomes</li>
<li>Contribute to solution shaping, opportunity development and broader growth across the ANZ travel portfolio</li>
</ul>
About you
<ul>
<li>Significant experience in digital transformation, CX consulting, customer operations transformation, or service transformation</li>
<li>Strong consulting capability, with the ability to engage at executive level and shape strategic recommendations</li>
<li>Experience leading enterprise-scale transformation programs across customer, operational or service environments</li>
<li>Exposure to customer experience transformation as a core capability</li>
<li>The ability to create high-quality presentations, transformation narratives and executive-facing recommendations</li>
<li>Experience working with or advising clients in travel, hospitality, tourism, aviation or broader service-based sectors will be highly regarded</li>
<li>Exposure to AI, automation and modern customer service technologies will be viewed favourably</li>
<li>Strong communication, facilitation and stakeholder management skills</li>
</ul>
Why join?
<ul>
<li>Newly created leadership role with strong visibility and influence</li>
<li>Opportunity to shape transformation outcomes across major travel-sector clients</li>
<li>Join a globally backed consulting and business transformation environment</li>
<li>High-impact role combining strategy, client engagement and delivery leadership</li>
<li>Strong remuneration package and executive-level career scope</li>
</ul>
Apply
if you are a senior transformation leader with a strong consulting background and experience across CX, digital strategy or service transformation, we would welcome a confidential discussion.Salary benefits: +Super +Bonus

A leading global business transformation and consulting organisation is seeking a Director - Digital

Director - Digital Transformation

Select Fresh is a proudly family‑owned Australian business with deep roots in the fresh‑produce industry. Our founder, Dominic, arrived from Italy in 1980 and brought with him a lifelong passion for fruit and vegetables. Today, our team continues that tradition by delivering high‑quality produce and exceptional service to our customers.We are committed to excellence, safety, and continuous improvement. Our operations include a comprehensive food safety program to ensure all products are stored, prepared, and distributed to the highest standards.As our business grows, we are seeking a talented Systems Analyst to support our digital transformation and strengthen our operational systems.The Systems Analyst is responsible for analysing business processes, improving system performance, and supporting the implementation of digital solutions across the organisation. This role ensures that business systems are efficient, reliable, and aligned with operational needs. The successful candidate will work closely with internal teams to gather requirements, optimise workflows, and support data‑driven decision‑making. <h3>Benefits</h3><ul><li>Competitive salary package</li><li>Stable, full‑time employment with a respected Australian organisation</li><li>Opportunity to influence and improve core business systems</li><li>Collaborative and supportive work environment</li><li>Exposure to enterprise‑level system enhancement projects</li></ul> <h3>Task & responsibilities</h3><ul><li>Engage with sales, operations, and inventory teams to gather and document business requirements</li><li>Review and map end‑to‑end workflows to identify inefficiencies and improvement opportunities</li><li>Conduct system gap analyses and recommend upgrades or new solutions</li><li>Develop project plans including timelines, budgets, and technical requirements</li><li>Oversee deployment of digital tools and system upgrades, including testing and validation</li><li>Configure systems to support fresh‑food retail operations, including stock rotation and supplier management</li><li>Troubleshoot system issues and coordinate with technical teams for timely resolution</li><li>Prepare technical documentation, user guides, and deliver staff training</li><li>Create functional specifications, workflow diagrams, and process models</li><li>Act as a point of contact for System related queries</li><li>Analyse sales, operational, and inventory data to support forecasting and improvement strategies</li><li>Evaluate ICT risks and recommend mitigation strategies</li><li>Collaborate with finance teams to assess ROI and cost impacts</li><li>Lead implementation activities to ensure successful system integration</li><li>Prepare KPI dashboards and performance reports</li><li>Monitor system performance and ensure alignment with business needs</li><li>Promote data‑driven decision‑making across procurement, sales, and stock management</li><li>Own and optimise core business systems to improve efficiency, usability, and data quality</li></ul> <h3>Qualification & experience</h3><ul><li>Degree in IT, Computer Science, Business Systems, or a related field</li><li>Proven experience as a Systems Analyst</li><li>Strong skills in system configuration, integration, and troubleshooting</li><li>Ability to create documentation, workflows, and functional specifications</li><li>Good understanding of data analysis, reporting, and system performance monitoring</li><li>Excellent communication, stakeholder engagement, and problem‑solving abilities</li><li>Familiarity with project management and system testing processes</li><li>Proactive, detail‑oriented, and able to work across multiple teams</li><li>A demonstrated track record of system implementation &amp; integration</li><li>Solution based “ hands on” approach to getting the job done</li></ul>

We are seeking a proactive Systems Analyst to optimise systems, improve workflows, and support data‑driven decision‑making across the organisation.

Systems Analyst

<ul>
<li>iMIS Administrator</li>
<li>Sydney CBD / Inner West hybrid</li>
<li>Hybrid environment</li>
</ul>
 A well-established, values-led membership organisation is seeking an experienced iMIS Administrator to take ownership of its core membership and business systems environment. This is a hands-on role for someone who already knows iMIS and can step into a live environment with confidence. You'll act as the internal go-to for day-to-day administration, support, troubleshooting, data quality, reporting and system improvement, working closely with users across the organisation and external support partners. This opportunity will suit someone who enjoys combining systems ownership with user support, process improvement and practical problem solving. The role You will be responsible for the ongoing administration, support and optimisation of the organisation's iMIS environment, including: 
<ul>
<li>Day-to-day iMIS administration, maintenance and user support</li>
<li>Troubleshooting issues, managing requests and resolving BAU system problems</li>
<li>Maintaining data quality, including imports, bulk updates and integrity checks</li>
<li>Supporting reporting, analysis and dashboarding</li>
<li>Improving system processes, documentation and user training</li>
<li>Liaising with external vendors on escalations, enhancements and technical fixes</li>
<li>Helping improve overall system usage and support practices across the business</li>
<li>Contributing to ongoing platform and process improvement initiatives</li>
</ul>
 About you 
<ul>
<li>Proven hands-on iMIS administration experience</li>
<li>Confidence managing user support, troubleshooting and system issues end-to-end</li>
<li>Strong data handling capability, including imports, updates, cleansing and quality control</li>
<li>Experience supporting reporting and business analysis</li>
<li>The ability to work independently and manage competing priorities</li>
<li>Strong communication skills and a practical, service-oriented approach</li>
<li>Confidence working with both non-technical stakeholders and external technical partners</li>
<li>Non Essential / Highly regarded
<ul>
<li>Power BI reporting experience</li>
<li>SQL Server or broader data/query capability</li>
<li>Experience in membership, association, union or not-for-profit environments</li>
<li>Experience improving support processes, documentation or user training</li>
<li>Exposure to website, CMS or systems integration support</li>
</ul>
</li>
</ul>
 Why apply This is a rare opportunity to join a purpose-driven organisation in a role with genuine ownership, visibility and impact. You'll play a key part in maintaining and improving a business-critical iMIS environment, while helping shape better processes and support for users across the organisation. Skills:<ul><li>iMIS</li></ul>Salary benefits: incl Super


iMIS Administrator
Sydney CBD / Inner West hybrid
Hybrid environment

  A well-established, va

iMIS Administrator

QA Automation Engineer Sydney CBD | Hybrid | Permanent We're recruiting for a QA Automation Engineer to join a Sydney-based software company with a collaborative product and engineering environment. This role will suit someone who enjoys backend-focused testing, API automation, and getting into the technical detail of how systems work. It's not a purely manual QA role, they're looking for someone who can work across both automation and technical manual testing, and who is comfortable reading code, preparing test data, and working closely with engineering and product stakeholders. Key skills we're looking for: 
<ul>
<li>QA Automation experience in a SaaS / software product environment</li>
<li>C# / .NET</li>
<li>NUnit</li>
<li>Playwright</li>
<li>API testing</li>
<li>backend / integration-heavy testing</li>
<li>Agile delivery experience</li>
</ul>
The right person will be: 
<ul>
<li>technically curious</li>
<li>proactive and collaborative</li>
<li>comfortable asking questions and digging deeper</li>
<li>interested in quality beyond just raising bugs</li>
</ul>
What's on offer: 
<ul>
<li>Permanent role</li>
<li>Hybrid working model (2 days in Sydney CBD office)</li>
<li>Strong team culture</li>
<li>Opportunity to join a modern software environment with real technical depth</li>
</ul>Skills:<ul><li>C#; Playwright; NUnit</li></ul>Salary benefits: + Super

QA Automation EngineerSydney CBD | Hybrid | Permanent  We're recruiting for a QA Automation Engineer

QA Automation Engineer

We are looking for a mindful, smart and enterprising no-code/low-code software engineer who loves technology, focuses on the details, and strives for excellence in all that they do.&nbsp;&nbsp;Position Summary&nbsp;Workflow software engineers use no-code workflow software and proprietary tools to create SaaS services, user interfaces, actionable reports, rulesets and dashboards in a fraction of the time needed for developing with code. Aria Workflow no-code tools have all the complexity and capabilities of a modern coding language, but are intuitive, supportable, and easily interpretable by human beings.&nbsp; <h3>Benefits</h3> <h3>Task & responsibilities</h3>Responsibilities&nbsp;As a workflow software engineer, you will be a principal developer or co-developer of custom billing-related software services for multiple projects. In collaboration with solution architects, implementation consultants and QA engineers, you will be responsible for transforming functional requirements into enterprise-quality software that meets all success criteria and is fully documented and tested.&nbsp;&nbsp;&nbsp;You will also estimate levels of effort from high-level designs, identify possible risks, support data migration and customer UAT efforts, as well as participate in strategic initiatives to improve our platform and our services practices.&nbsp;&nbsp;Main Tasks&nbsp;<ul><li>Deliver enterprise grade software solutions and automations by understanding and analysing business requirements for large, complex organisations&nbsp;</li><li>Own the functional success of medium to large workflow solutions&nbsp;&nbsp;</li><li>Acquire and maintain expert proficiency with the Decisions[dot]com no-code platform, as well as the products and projects built on it&nbsp;&nbsp;</li><li>Design, develop, test, maintain, update and document workflow solutions, including writing customer support handoff documents and configuration guides when necessary&nbsp;&nbsp;</li><li>Maintain version-controlled code and follow all best practices for revision management and release control&nbsp;&nbsp;</li><li>Understand and question customer requirements, high level solution designs, and success criteria&nbsp;&nbsp;</li><li>Participate and occasionally lead technical discussions with internal Aria teams and external partners&nbsp;&nbsp;</li><li>Identify risks and assumptions of a proposed solution and estimate a complete level of effort, from development day one to production release&nbsp;&nbsp;</li><li>Estimate, test, diagnose and optimize operational performance of workflow solutions&nbsp;&nbsp;</li><li>Review others’ code and suggest the correct optimizations for the given use cases&nbsp;&nbsp;</li><li>Support and enable best practices in workflow development, troubleshooting and support&nbsp;&nbsp;</li><li>Design and develop integrations with new complex 3rd party integrated systems&nbsp;&nbsp;</li><li>Debug complex problems involving 3rd party integrated systems&nbsp;&nbsp;</li><li>Attend and contribute to company development meetings&nbsp;&nbsp;</li><li>Work on major bug fixes to others’ solutions&nbsp;&nbsp;</li><li>Respond to requests from the development team and support fellow team members&nbsp;&nbsp;</li><li>Submit timecards and regular status reports on time, all the time&nbsp;&nbsp;</li><li>Analyse client objectives and existing environments to validate solution fit, surface technical or process constraints, and inform workflow design decisions&nbsp;</li><li>Ensure solutions are built, tested and deployed in line with internal development standards, quality controls and agreed delivery frameworks&nbsp;</li><li>Provide technical input into solution scoping and planning, including feasibility considerations, effort sizing and recommendations for enhancements or future improvements&nbsp;</li><li>Assist the workflow solutions manager&nbsp;&nbsp;</li></ul> <h3>Qualification & experience</h3>Required Qualifications, Experience and Skills&nbsp;<ul><li>Bachelor’s degree in computer science or equivalent&nbsp;</li><li>Professional spoken and written English&nbsp;</li><li>Professional working proficiency with the Decisions platform&nbsp;</li><li>Minimum 3 years of professional experience building Software-as-a-Service as part of a team, including: REST Services and integrations; Logging and error handling; Code revision management; Testing and test case management; Gathering and managing requirements and success criteria; Resolving code conflicts; Documentation writing and upkeep; Self-managing development tasks;&nbsp;&nbsp;</li><li>Professional experience using relational databases&nbsp;</li><li>Familiar with Agile, Waterflow and ITIL development frameworks&nbsp;</li><li>Proficient in object-oriented programming&nbsp;</li><li>Proficient in algorithm design and optimization&nbsp;</li><li>Proficient in data structure design&nbsp;</li><li>Basic knowledge of SQL queries (including joins)&nbsp;</li><li>Experience reading/writing XML and JSON&nbsp;</li><li>Experience in building workflows using Decisions[dot]com&nbsp;</li></ul>&nbsp;Desirable Qualifications and Skills&nbsp;<ul><li>Entrepreneurial or enterprise consultant experience&nbsp;</li><li>Experience in billing (i.e. financial systems, payment processors, tax engines, etc.)&nbsp;</li><li>Experience handling sensitive data in a secure manner&nbsp;</li><li>Experience using encryption / decryption protocols (PGP, TSL)&nbsp;</li><li>Experience integrating 3rd party software with SaaS services&nbsp;</li><li>Experience using messaging platforms, such as SQS, Kafka and RabbitMQ&nbsp;</li><li>Experience building services hosted within Kubernetes or other container orchestration systems&nbsp;</li><li>Experience using and investigating issues related to Windows IIS&nbsp;</li><li>Experience troubleshooting issues related to SQL Server&nbsp;</li><li>Experience developing rules-based process automation&nbsp;</li></ul>

Workflow Software Engineer

Application Support Engineer (.NET Pathway) Sydney - Hybrid - $90k - $100k + Super
Have you spent the last few years supporting a SaaS platform and want to move closer to the code? This Sydney-based role offers a genuine pathway into enterprise .NET engineering. You will investigate production issues across applications, APIs and databases, working alongside developers to diagnose root causes and resolve complex technical problems.
Why this role appeals to engineers
A genuine pathway into software engineering Work closely with developers, investigate production code and build the technical depth that supports a move into enterprise .NET development.
Solve engineering problems in live systems Diagnose complex issues across applications, APIs and databases, identifying root causes rather than applying surface-level fixes.
Develop deep technical troubleshooting skills Strengthen your ability to analyse logs, query production data with SQL and understand how .NET systems behave in real environments.
About the role
This role sits at the intersection of support and engineering. You will investigate complex technical issues within a SaaS platform, working across applications, APIs and databases while collaborating closely with engineering teams to drive problems through to resolution.
This role suits engineers who started their careers in application or technical support but want to deepen their engineering capability and move closer to software development.
What you will be doing
<ul data-start="1555" data-end="2201">
<li data-section-id="1qdzl1n" data-start="1555" data-end="1636">
Investigating complex application issues from diagnosis through to resolution
</li>
<li data-section-id="15dcash" data-start="1637" data-end="1726">
Responding to internal technical support tickets and troubleshooting system behaviour
</li>
<li data-section-id="1oa79u9" data-start="1727" data-end="1801">
Analysing application logs and monitoring data to identify root causes
</li>
<li data-section-id="xftmh2" data-start="1802" data-end="1885">
Querying production databases using SQL to understand issues and validate fixes
</li>
<li data-section-id="91fscp" data-start="1886" data-end="1969">
Replicating issues across environments to isolate bugs and unexpected behaviour
</li>
<li data-section-id="1hr36n1" data-start="1970" data-end="2041">
Working closely with engineering teams to triage and resolve issues
</li>
<li data-section-id="1hs5wg3" data-start="2042" data-end="2120">
Supporting incident response processes and improving operational workflows
</li>
<li data-section-id="1wy8b7v" data-start="2121" data-end="2201">
Creating runbooks, troubleshooting guides and internal knowledge documentation
</li>
</ul>
What we are looking for
<ul data-start="2232" data-end="2713">
<li data-section-id="4mw3am" data-start="2232" data-end="2291">
Computer Science degree or similar technical background
</li>
<li data-section-id="ul7m0r" data-start="2292" data-end="2364">
Around 3+ years supporting SaaS applications or production platforms
</li>
<li data-section-id="16up57p" data-start="2365" data-end="2422">
Strong SQL skills for investigation and data analysis
</li>
<li data-section-id="1mvpmci" data-start="2423" data-end="2497">
Solid understanding of .NET / C# applications and ability to read code
</li>
<li data-section-id="1pwukgq" data-start="2498" data-end="2557">
Scripting experience such as Python, Bash or PowerShell
</li>
<li data-section-id="1f9tdxs" data-start="2558" data-end="2623">
Experience analysing logs or monitoring tools such as Datadog
</li>
<li data-section-id="ijskij" data-start="2624" data-end="2678">
Comfortable working closely with engineering teams
</li>
<li data-section-id="10p7rxm" data-start="2679" data-end="2713">
Full working rights in Australia
</li>
</ul>
Important to know
This is not a helpdesk or end-user support role. The focus is on investigating issues within applications, APIs, databases and integrations, understanding how systems behave in production and working with engineers to resolve underlying problems.
If you enjoy digging into systems, analysing data and figuring out why software behaves the way it does, this role offers a strong step toward deeper engineering work.
Apply, with your CV, via this job advert?Skills:<ul><li>Application Support</li><li>Saas</li><li>.NET</li><li>Cloud</li></ul>Salary benefits: Superannuation

Application Support Engineer (.NET Pathway) Sydney - Hybrid - $90k - $100k + Super
Have you spent t

Application Support Engineer - .NET code

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