Help Desk Operator

📍 Sydney | 🕒 Full-time

We are seeking a highly motivated and detail-oriented Help Desk Operator to join the ISS operations team at our client site in the Sydney metro area, on a Full-Time basis. This role is essential in supporting operational delivery, ensuring reliable and consistent service, and maintaining compliance with our Quality Management Plan, while upholding our core values of Honesty, Entrepreneurship, Responsibility, Quality, and Unity.

🔑 Key Responsibilities

Operations Support:

• Provide general administrative support to site management and operations teams

Safety, Health & Environment (HSE):

• Enter, maintain, and report on HSEQ (Safety) data, including hazards, incidents, and actions

Accounts and Purchasing:

• Process accounts payable, including invoice matching, coding, and follow‑up
• Raise and manage purchase orders in line with company procedures

Roster Coordination:

• Assist with roster administration, including updates, leave entries, and coverage changes

Administration & Reporting:

• Administer online learning and training, including enrolments and compliance tracking
• Maintain accurate records across operational systems (safety, workforce, finance)
• Support onboarding and offboarding administration
• Prepare basic reports and assist with audits and inspections
• Liaise with internal teams (Finance, HR, HSEQ) and external suppliers as required

👤 About You

Essential Skills & Experience:

• Minimum 2 years’ experience in a similar operational environment
• Strong IT skills in MS Office (Outlook, Excel, Word)
• Experience with SharePoint, OneDrive, and document management systems
• Excellent attention to detail and ability to multitask under pressure
• Strong interpersonal, verbal, and written communication skills
• Proven ability to prioritise workloads and meet deadlines
• Customer-focused with a solutions-oriented mindset
• Confident, respectful communicator with strong problem-solving skills

Desirable:

• Previous experience in a customer service environment 

🌍 Why Join Us?

• Be part of a team that ensures operational continuity and compliance with a strong service focused ethos
• Work in a dynamic environment where no two days are the same
• Contribute to a culture built on safety, quality, and continuous improvement
• Opportunity to grow your career within a global facilities management organisation

🌟 Why ISS?

At ISS, we’re a global organisation powered by people. You’ll join a supportive and purpose-driven team committed to delivering meaningful work that shapes culture, enhances client partnerships and celebrates the people who bring workplaces to life.

Ready to make an impact?

If you’re someone who is detail-orientated, collaborative and adaptable, enjoys working in a service delivery environment — we’d love to hear from you.

👉 Apply now and help us shape service delivery at ISS.

Diversity & Inclusion

ISS is committed to creating a culture that values inclusion and diversity, where all people are treated fairly and respectfully. We encourage applications from:

• Aboriginal and Torres Strait Islander peoples
• Veterans
• People with disability
• People from culturally and linguistically diverse backgrounds
• Members of the LGBTIQA+ community

We are an ethical employer, recognised for fair pay, safe workplaces, and strong values.

To learn more about ISS Australia & New Zealand, visit www.au.issworld.com

WE RESPECTFULLY ASK FOR NO AGENCY APPROACHES, PLEASE.