NDIS Compliance & Administration Officer

About us

Southern Star Disability Care Pty Ltd is a dedicated disability services provider committed to delivering compassionate, person-centred support to individuals across New South Wales. We pride ourselves on maintaining the highest standards of care, compliance and professionalism in all our operations. Our team is passionate about making a positive difference in the lives of those we support, and we foster a workplace culture built on integrity, respect and collaboration.

About the role

We are seeking an experienced NDIS Compliance & Administration Officer to join our team on a full-time basis at our Merrylands NSW office. This is a pivotal position that combines administrative expertise with a thorough understanding of National Disability Insurance Scheme (NDIS) regulations and compliance requirements. You will play a crucial role in ensuring our organisation operates in full compliance with NDIS legislation, funding agreements and quality standards whilst maintaining efficient administrative operations. This role reports directly to management and has significant responsibility for supporting the smooth functioning of our organisation.

Key responsibilities

1. Monitor, interpret and ensure compliance with NDIS legislation, the NDIS Quality and Safeguarding Commission standards, and all relevant regulatory requirements

2. Maintain comprehensive compliance documentation, policies and procedures, ensuring they are current and accessible to all staff

3. Conduct regular audits and compliance checks across operational areas, identifying and reporting any areas of non-compliance

4. Coordinate with funding bodies and manage NDIS-related correspondence, submissions and reporting requirements

5. Support the preparation and management of NDIS participant files, ensuring all documentation is accurate, complete and properly stored

6. Administer general office operations including scheduling, record-keeping, filing systems and document management

7. Provide administrative support to senior staff and management, including meeting coordination and report preparation

8. Develop and maintain compliance registers, incident logs and audit trails as required by NDIS standards

9. Liaise with participants, families, staff and external agencies to address compliance-related queries and concerns

10. Assist in staff training and induction processes, particularly regarding compliance and quality standards

11. Generate compliance reports for management review and regulatory submissions

What we're looking for

1. Demonstrated experience working within the disability sector, preferably with NDIS-registered providers, with a solid understanding of NDIS legislation and frameworks

2. Minimum 1-2 years' demonstrated experience working within the disability sector is required

3. Proven knowledge of NDIS Quality and Safeguarding Commission standards and compliance requirements

4. Strong administrative skills with proficiency in record-keeping, data management and office systems

5. Excellent written and verbal communication skills with the ability to articulate complex compliance information clearly

6. Meticulous attention to detail with a commitment to accuracy in documentation and reporting

7. Strong organisational and time management abilities, capable of managing multiple compliance tasks simultaneously

8. Proficiency with Microsoft Office Suite and database management systems

9. A commitment to safeguarding and person-centred care principles, with understanding of duty of care obligations

10. Problem-solving skills with the ability to identify compliance risks and recommend practical solutions

11. Relevant qualifications such as a Certificate IV in Disability Support or Diploma in Community Services would be advantageous

12. Current Working with Children Check (WWCC) and police clearance as per sector requirements

13. Police clearance must be current at the time of application and cannot be obtained after hiring

What we offer

1. Competitive salary package commensurate with experience and qualifications

2. Full-time permanent employment providing job security and stability

3. Professional development opportunities including compliance training and NDIS sector updates

4. A supportive and collaborative team environment where your contributions are valued

5. Access to employee assistance programs and health and wellbeing support

6. Flexible working arrangements where possible to support work-life balance

7. The opportunity to make a meaningful impact in the disability sector and support vulnerable individuals

8. Ongoing training and development to enhance your compliance knowledge and career progression

Apply now

If you are a detail-oriented professional with a passion for compliance and disability care, we would like to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience to Southern Star Disability Care Pty Ltd. We are committed to creating an inclusive recruitment process and welcome applications from all qualified candidates.