Cloud Engineer, IT

About the RACP  The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals. 

Our Values  Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect 

Why Join Us?  As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week,  
• 2 days from an RACP office location per week,  
• 1 of the two days per week in office spent with your team.  

The Role

The Cloud Engineer is responsible for the upkeep, configuration, and reliable operation of server, both on-premises and in the cloud. The role is also responsible for the planning, design and implementation of cloud technology and includes items such as Azure, Exchange  online, Video conferencing, Sharepoint Online as well as realated SaaS, PaaS and lassS. The role will provide deep technical expertise and play a large role in the successful adoption of technology.

Key Accountabilities

• Collaborate with team members and stakeholders to gather systems requirements and contribute to technology goals, and to identify and resolve business systems issues.
• Conduct research on technology for input into business cases and recommendations.
• Assist in implementing cloud strategies and infrastructure.
• Liaise with vendors, outsourcers, and contractors to obtain products and services.
• Contribute to flexible, cost effective and appropriately future-proofed solutions.
• Create and maintain documentation as it relates to system configuration, processes, and service records.
• Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics.
• Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
• Security by design.

The role will act as a 3rd level escalation for:

• Incidents & Requests: Receives and handles requests for support following agreed ITIL procedures.
• Problems: Ensures that appropriate action is taken to anticipate, investigate and resolve problems. Coordinates the implementation of agreed remedies and preventative measures and ensure problems are correctly documented.
• Contributes to the planning and implementation of maintenance and installation work.
• Adhere to and contribute to backup standards for cloud technologies.

Ensure monitoring requirements are factored into all technology solutions.

The successful candidate will have:

• Experience in implementation and support of virtualised environments using VMware (vSphere, ESXi, vCenter).
• Experience in adoption of O365, Exchange Online, Azure AD.
• Experience with cloud implementation across Azure and AWS.
• Experience with automated deployment, configuration and scripting tools.
• Solid experience working with Windows Server, Intune, Active Directory and Group Policies, with working knowledge of Linux server administration (e.g. RHEL or CentOS)
• Solid experience configuring and maintaining enterprise server and network hardware.
• Strong verbal and written communication skills.
• Strong troubleshooting, analytical and resolution skills.
• Excellent ability to build strong customer relationships and deliver customer-centric solution.
• Demonstrated experience working within an ITIL environment.

To apply, please send your resume and short cover letter. We will be shortlisting candidates as applications are received, and the advertisement may close prior to the listed end date if a suitable candidate is identified