Allied Integrated Management is a privately owned Australian success story, providing essential services across our Security, Traffic, Civil, Facilities, Pest, and Indigenous divisions. With a national footprint and a strong commitment to people-first operations, we combine traditional values with modern service delivery to support an expanding client base across government, infrastructure, and corporate sectors.

We are seeking a capable and customer-focused IT Support Officer to provide reliable, hands-on technical support across the organisation. This role is ideal for a proactive IT professional who enjoys troubleshooting, supporting end users, and contributing to stable and secure technology operations.

Key Responsibilities

Deploy, configure, and maintain end-user hardware, including desktops, laptops, mobile devices, and peripheral equipment.
Install, update, and troubleshoot operating systems and applications, with a strong focus on Windows environments and Microsoft 365 (Sharepoint and PowerBI, Outlook and other recommended basic business requirement).
Provide day-to-day IT support across the business, ensuring timely resolution of issues and minimal downtime.
Support core IT services including networking connectivity, Wi-Fi, printers, shared drives, user access permissions, and device connectivity.
Maintain cybersecurity hygiene by enforcing MFA, applying patches, identifying phishing attempts, and adhering to internal security policies.
Manage IT asset registers, hardware lifecycles, and software licensing to ensure accurate and compliant records.
Log and manage all incidents and service requests through the Service Desk system with clear and detailed documentation.
Liaise with external vendors and service providers to coordinate escalations and specialised support when required.
Support technology rollouts and change initiatives, including device preparation, user support, and post-implementation assistance.
Contribute to the development and upkeep of knowledge base articles and internal IT documentation.
Ensure all activities align with ITIL practices, Change Management processes, and cybersecurity standards.

What We’re Looking For

Minimum three (3) years’ experience in an IT support or service desk role.
Strong technical knowledge of Windows operating systems, Microsoft 365, end-user hardware, and basic networking.
Proven troubleshooting capability across hardware, software, VPNs, printers, and shared drives.
Working knowledge of cybersecurity best practices including MFA, endpoint protection, and phishing awareness.
Experience with Azure Active Directory, Exchange Admin Centre, SCCM, Microsoft 365/Intune, MDM platforms, and ITSM tools.
Practical understanding of business infrastructure, networking fundamentals, and Microsoft cloud services.
Strong customer service focus with clear communication skills and the ability to engage with users at all levels.
Proactive, organised, and hands-on approach with the ability to manage competing priorities.
Tertiary qualification in IT/ICT or equivalent relevant industry experience.

You will enjoy:

Flexible work practices
An opportunity to join a highly regarded national business and establish your future career path;
A supportive and professional management team with significant industry experience

Click APPLY NOW and submit your CV along with a short cover letter outlining why you’re the perfect fit.

Alternatively, contact **@alliedmanagement.com.au

Please note: Only shortlisted applicants will be contacted.

Allied Integrated Management is an equal opportunity employer and is committed to a fair and inclusive workplace. We do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act 2009