L2/3 IT Support Engineer

•12-week contract opportunity

•Sydney CBD - hybrid working (2 days in office)

•Broad role across cloud, SaaS and end-user technologies

This is an opportunity for a Level 2/3 IT Support Engineer to join a small, collaborative technology team supporting a highly service-oriented business. Working closely with senior technical staff, you'll help manage a broad range of support activities across Microsoft technologies, SaaS platforms and cloud services, freeing up key team members to focus on strategic initiatives.

This role is well suited to someone who enjoys variety, has strong attention to detail and can comfortably engage with stakeholders across the business.

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• Provide Level 2/3 support across Microsoft 365, cloud platforms and business applications.
• Support and troubleshoot SaaS platforms and end-user issues.
• Assist with Azure and AWS administration and maintenance.
• Manage identity, access and authentication-related requests.
• Investigate system, application and data-related issues.
• Support automation and scripting activities using PowerShell or Python.

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• Experience in a Level 2/3 Support, Systems Administration or Application Support role.
• Strong Microsoft 365 administration and troubleshooting skills.
• Exposure to Azure and/or AWS cloud environments.
• Experience supporting and troubleshooting SaaS applications.
• Scripting experience with PowerShell, Python or similar.
• Strong analytical and problem-solving capability, with a high attention to detail.
• Excellent communication and stakeholder management skills.
• Experience working in regulated environments is highly regarded.

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