Operations Manager

Location: Bowral, NSW
Employment Type: Full-time
Reporting to: Owners

Franquette Hospitality Group is a growing collection of French inspired venues in the Southern Highlands, including Franquette Crêperie and Lucette Bistro.

We’ve built a reputation for warm hospitality, high standards and an atmosphere that feels authentic and inviting. With a 4.9 Google rating across 1000+ reviews we’re entering a significant new chapter.

We’re looking for an experienced Operations Manager to join our senior leadership team and oversee the daily performance of all venues. You’ll work closely with the owners, the Executive Chef and our Restaurant Managers to build strong teams, maintain high standards and support future expansion.

• Oversee the operational and financial performance of all venues, ensuring consistency, strong service culture and profitability

• Support restaurant managers with steady day to day leadership

• Act as the first point of contact for communication across our 45+ strong team, keeping information flowing clearly

• Establish clear goals and success measures, helping managers understand expectations and track performance

• Maintain and refine operational systems, processes and policies

• Drive continuous improvement across venues, making daily operations smoother and more consistent

• Lead long term planning with a focus on structure, standards and sustainable growth

• Review manager rosters and oversee labour cost management

• Lead recruitment and support onboarding across venues

• Develop and implement a structured training program to strengthen skills and consistency

• Oversee stock control practices and supplier communication

• Coordinate maintenance, WHS, compliance and key contractor relationships

• Contribute to planning for new venues, events and group development

• Spend around 70% of your time in venue as an active member of the team, coaching and setting the tone

• Prepare weekly operational summaries with clear follow up actions
  

• Proven experience in an operations or senior management role in hospitality

• Strong leadership skills with the ability to coach, guide and support managers

• Excellent communication skills and confidence dealing with staff at all levels

• Solid understanding of financials, labour targets and operational reporting

• Ability to balance in venue leadership with office based planning and systems work

• Strong organisation, attention to detail and follow through

• A guest focused mindset with an appreciation for thoughtful, genuine hospitality

• An interest in French influenced dining and service culture
  

Living in the Southern Highlands offers a regional lifestyle without stepping back from a rewarding career. Just 90 minutes from Sydney, Bowral is:

• A region with a thriving food, wine and hospitality scene

• A welcoming community with excellent schools

• A growing destination for unique dining and event experiences

Some weekend and evening hours are part of the role, but we’re committed to a supportive culture that values balance and longevity.

To apply, please email your resume and cover letter to ****@franquettecreperie.com.au
Please note: Applications without a cover letter will not be considered.