Operations Support Manager

We are currently partnering with an established and rapidly growing insurance building company to recruit an experienced Operational Support Manager.

This is an exciting opportunity for a highly organised and proactive leader to play a pivotal role in supporting office operations, improving processes, and ensuring exceptional delivery across multiple teams.

The Role: 

• Oversee the day-to-day operations of the office, ensuring smooth and efficient business functioning.
• Manage office resources, facilities, systems, and administrative processes.
• Develop and implement operational policies, procedures, and best practices to improve efficiency and service delivery.
• Monitor business performance metrics and prepare operational reports for senior management.
• Coordinate internal departments to ensure effective communication and workflow management.
• Lead and develop the Customer Service team, driving performance, service excellence, and achievement of key KPIs.
• Manage escalated customer enquiries and complaints, ensuring positive outcomes and a high level of customer satisfaction.
• Support senior leadership with business planning, process improvement initiatives, and operational projects.

About You:

• Previous experience in an Office Manager, Operations Manager, Business Support Manager, or similar position.
• Experience within insurance building, construction, property restoration, trades services, or a related industry is highly desirable.
• Exceptional organisational and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• A proactive approach with the ability to thrive in a fast-paced environment.

What's on Offer: 

• Opportunity to join a growing organisation within the insurance building sector.
• Key leadership role with influence across the business.
• Supportive and collaborative company culture.
• Up to $125k + Super 
• Monday to Friday, full time position 
• St George area
• Progression opportunities as the business continues to expand.

Apply now or reach out to Rebecca Rollison at *********@designandbuild.com.au for a confidential conversation.