Operations Support Officer

• APS Level 4
• $83,159 - $87,869 + 15.4% superannuation
• Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW

About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive. 

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.

We have a variety of interesting job opportunities available in capital cities around Australia. 

About the Team
Registration Operations is responsible for acting as a coordinating function between Audit and Registry to support the planning, coordination and delivery of regulatory activities. The section is also responsible for the publishing of provider information and provider corrections.
The Registration Operations section includes teams focused on the following: 

1. Planning and coordinating the registration and audit programs
2. Coordinating publishing and correction of provider information (including the provider register)

Registration Operations will work closely with each of the teams within the section and collaboratively with the Audit and Provider registration sections to plan, coordinate and support delivery of the Registrar branch functions.  

About the Role
The Operations Support Officer, Registration Operations will provide administrative support to the Registrar Branch, contributing to effective planning and coordination of regulatory activities. Reporting to the Assistant Director, Programming , the role works closely with all teams within the Registration Operations Section and collaborates with the Audit and Provider Registration Sections to plan, coordinate and support the delivery of Registrar branch functions.

Position Duties

• Assist with coordinating the delivery of the Commission’s renewal program by preparing and sending invitation to renew letters, processing responses, and inviting providers to complete application forms.
• Assist with coordinating the delivery of the Commission’s audit program by determining fees payable, arranging invoices and processing payments.
• Assist with ensuring all applications and payments are received and where overdue, making phone calls to encourage payment or application submission.
• Provide operations support to staff across the Registration and Audit sections., including preparation of insightful excel reports.
• Support the registration operations section and leadership team to meet agreed priorities through administrative and procedural coordination of regulatory activities.
• Support quality assurance processes by managing accurate storage, uploading and communication of regulatory information across Commission systems.
• Build and maintain working relationships with stakeholders and liaise on moderately complex operational and administrative matters, escalating as required.
• Contribute to maintaining and enhancing work practices, procedures, systems, and controls that support consistent regulatory outcomes and alignment with registration requirements.
• Maintain accurate records and support data integrity across systems and processes to enable consistent regulatory outcomes, enhance the accuracy, efficiency and alignment of established operational workflows within the Audit group.
• Undertake routine administrative tasks, including email correspondence management, calendar coordination, and meeting support such as minute-taking and secretarial requirements.
• Assist in delivering projects and operational initiatives aligned with the Commission priorities under limited supervision.
• Contribute to continuous improvement and demonstrate initiative to enhance the capabilities and outcomes of the Registrar Branch.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Demonstrated experience in operations, administrative management, and/or project or service delivery roles within a defined framework to support the delivery of outcomes.
• Strong attention to detail and diligence in quality assurance, with the ability to interpret and adjust data insights to support the delivery of agreed outcomes.
• Strong interpersonal and communication skills, both verbal and written, with the ability to foster collaboration, develop and maintain effective stakeholder relationships across a range of organisational levels.
• Demonstrated ability to manage routine enquiries and appropriately escalate issues as required.
• Demonstrated strong organisational and time management skills to effectively operate in a dynamic environment, managing competing priorities, and coordinating team workload to deliver agreed outcomes.
• Demonstrated initiative in supporting continuous improvement and enhancing processes, systems, and controls to ensure consistent and compliant regulatory outcomes.
• Ability to understand and apply principles of contemporary risk-based regulation reflected in the Commission’s Regulatory Operating Model.
• Demonstrated experience and proficiency in Microsoft Office Suite applications for effective communication, data management, and related tasks.

Position Notes:

• Salary offered will be between $83,159 - $87,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps

• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words including what strengths you would bring to the role, and a copy of your CV.

Specific questions about the roles can be directed to Recruitment Team by emailing  with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email if you need any adjustments made. 

Further information: 

Position Description - Operations Support Officer, Registration Operations Opens in new window

Candidate Pack - Operations Support Officer Opens in new window