Air Operations Operator

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide.

For the better. Together.

• Process documents efficiently and promptly to ensure they are correct and are properly entered into operations systems.
• Liaise with AQIS, airlines, couriers, Customs Agents, clients, various transport bodies, and Australian Customs as and when required.
• Book cargo with airlines.
• Inspect all dangerous goods documentation and cargo (where applicable).
• Order dry ice and other materials as required.
• Order/book other third parties as required.
• Raise permits as required.
• Act as part of our Quality Assurance Systems, with AQIS.
• Quote clients as required.
• Raise invoices from quotations and mail them to clients.
• Process creditor invoices and CASS.
• Carry out MSQA duties as approved.
• Participate in the weekend work roster as required.
• Promote and enjoy a team environment with fellow employees.
• Raise any discrepancies or disputes with the Air Freight Manager.
• Maintain up‑to‑date rate sheets and other information as needed.
• Take appropriate corrective actions to prevent recurrence of non‑conformances.
• Record internal and external complaints on QIRs.
• Document Document Change Requests.
• Inspect freight received or dispatched to the consignee or shipper.
• Constrain all sourcing to approved suppliers, review purchase orders, and liaise with the Quality Manager when new suppliers are considered.
• Complete a skills inventory and record all training on a personal training inventory.
• Deal with clients and staff in a friendly and professional manner.
• Maintain a portfolio of clients as assigned.
• Maintain client work instructions and request changes for SOP amendments.
• Follow up orders using Hellmann in‑house systems.
• Maintain monthly/quarterly rates for key customers based on Account Manager instructions.

• A strong team spirit and a lot of fun together.
• A safe, multicultural and inclusive environment.
• Individual opportunities for growth and development.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity, we are looking forward to meeting you!