Senior Operations Manager

Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes, STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supply. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with 20,000 employees in over 100 facilities worldwide.

The Opportunity:

We are seeking a dedicated and results-driven Senior Operations Manager to oversee the branch and lead the performance of the assigned customer program/s. In this role, you will drive operational success through effective communication, performance monitoring, and close collaboration across functional teams. You will also manage a small workforce and play a key role in setting up and launching the new program and facility. This is an onsite position.

Key Responsibilities and duties will include, but are not limited to the following: 

• Manage day‑to‑day site operations, including safety, compliance, workforce coordination, and general facility oversight.

• Serve as the primary contact for the customer on all operational and performance‑related matters. 

• Monitor program performance to ensure alignment with customer requirements and expectations.

• Prepare, analyse, and issue regular reports on program performance. 

• Coordinate activities across Operations, IT, Quality, and Engineering to support seamless service delivery.

• Identify areas of non-conformance and develop actionable remediation and improvement plans.

• Ensure the site meets all company policies, safety standards, and regulatory requirements.

• Conduct meetings with internal teams and customer stakeholders to align on daily operational needs, timelines and priorities.

 Required Skills, Experience & Qualifications:

• Strong leadership capability with experience managing and developing employees.

• Highly organised, detail‑oriented, and self‑motivated.

• Proactive problem‑solver with sound decision‑making skills.

• Excellent communication skills, with confidence engaging peers and senior leadership.

• Able to work both independently and collaboratively within a team environment.

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, Project), with strong reporting and data analysis skills.

• Ability to interpret and understand contract language.

• Degree in Business, Project Management, Supply Chain, or a related discipline.

• 5–10 years’ experience in Program, Project, or Operations Management within a fast‑paced environment.

• 4+ years’ experience in high‑volume supply chain, distribution operations, or logistics.

• Experience with quality systems is advantageous.

Why Join CTDI?

At CTDI, we believe in fostering a dynamic and supportive work environment. You will have the opportunity to drive impactful projects and contribute to our customer success while collaborating with talented professionals.

Apply today to join our dynamic team!  CTDI offers excellent compensation and has been a growing leader in the telecommunications field for over 45 years.  Come put our successful history behind your career! 

Candidates must have existing work rights in Australia at the time of application.

Please be advised that only those shortlisted for an interview will be contacted.