The Opportunity

Universal Store is seeking a passionate, creative, and driven retail leader to step into the Store Manager role. This opportunity suits someone who thrives on leading from the front, building strong store culture, and creating standout customer experiences. If you’re passionate about youth fashion, developing high‑performing teams, and delivering excellence in a fast‑paced retail environment, we’d love to hear from you.

The successful candidate will work a Tuesday–Saturday roster, including late‑night trade and weekends.

Responsibilities

Lead day‑to‑day store operations with a strong and visible floor presence

Inspire, coach, and develop a large, diverse team to build future leaders

Deliver outstanding customer experiences in line with Universal Store service standards

Drive sales performance and store profitability through strong cost and productivity management

Manage rostering, budgets, and scheduling to achieve business and payroll targets

Maintain visual merchandising, presentation standards, and overall store efficiency

Recruit, train, and support team members through clear, honest, and constructive feedback

Uphold and role‑model Universal Store’s values, culture, and brand expectations

Skills and Experience

Strong retail background with hands‑on experience across both shop floor and stockroom

Proven experience as a Store Manager, leading medium to large teams

A warm, energetic communicator who leads with positivity and purpose

Ability to adapt and thrive in a fast‑paced, ever‑changing environment

High attention to detail with a strong understanding of retail profitability

Proven success in achieving and exceeding sales targets

Confident in delivering feedback and communicating effectively at all levels

What We Offer

A business that genuinely invests in your growth and career pathway

Comprehensive technical and leadership development

A strong and supportive team culture

Generous staff discounts and favourable rosters

A workplace where your ideas, creativity, and input are valued

Our Values

Care for Everyone

Here to Help

Make It Work

Better Than Good

Contribute

Apply Now

If you’re ready to lead, inspire, and grow with a passionate, fashion‑focused team, apply now with your CV and a brief cover letter outlining your suitability for the role.

No agency enquiries. Due to the high volume of applications, only shortlisted candidates will be contacted.