After Service Staff

About the role

TOTO Distributors Australia is seeking an experienced and skilled After Service Staff to join our team. Although our head office is in Melbourne, this role is expected to be based in the Sydney area.This full-time role will see you provide exceptional customer service and technical support to our clients, ensuring their TOTO products continue to function at their best.

What you'll be doing

1. Respond to customer inquiries and requests for assistance with TOTO products

2. Troubleshoot and diagnose product issues, and provide technical guidance to customers

3. Coordinate and oversee the installation and maintenance of TOTO products

4. Liaise with our product suppliers to ensure timely delivery of replacement parts

5. Maintain detailed records of customer interactions and service activities

6. Assist with other ad-hoc tasks as required to support the broader team

What we're looking for

1. Previous experience in a similar customer service or technical support role, preferably within the plumbing or home improvement industry

2. Strong knowledge of plumbing systems and the ability to troubleshoot and diagnose product issues

3. Excellent communication and interpersonal skills, with the ability to provide clear and helpful advice to customers

4. Strong organisational skills and attention to detail

5. A passion for providing outstanding customer service and a commitment to professional development

6. A current driver's licence and willingness to travel to customer sites as needed

What we offer

At TOTO Distributors Australia, we are committed to supporting the growth and development of our team. You'll have access to ongoing training and development opportunities, and the chance to work alongside industry experts. We also offer a range of employee benefits, including competitive remuneration, flexible work arrangements, and a collaborative and supportive work environment.

About us

TOTO Distributors Australia is the authorised distributor of TOTO plumbing products across the country. As a leading brand in the industry, we are committed to providing our customers with the highest quality products and exceptional service. With a strong focus on innovation, sustainability, and design, we are at the forefront of the plumbing industry and are proud to be an employer of choice.

If you're ready to take the next step in your career and join a dynamic and growing team, apply now for this exciting opportunity.