Hair Salon Customer Experience ManagerSalon Co-ordinator

Customer Experience Manager — Front of House
Bondi | Premium Hair Salon

We are a high-end hair salon in Bondi seeking a polished Customer Experience Manager to elevate every client interaction and lead our front-of-house with warmth, precision and hospitality. You will be the ambassador of our brand, ensuring each guest receives a seamless, memorable experience from arrival to departure.

Key Responsibilities

• Curate a luxurious client journey: welcome guests, anticipate needs, and ensure comfort and satisfaction throughout their visit

• Manage appointments and stylist schedules to optimise flow and minimise wait times

• Deliver attentive, personalised service over phone, email and in-person enquiries

• Oversee transactions and retail experiences, driving appropriate product recommendations with discretion

• Maintain an immaculate, inviting reception and ambience aligned with our premium standard

• Support the team operationally to ensure an effortless, well-paced salon day

About You

• Confident, composed and highly professional in presentation and manner

• Exceptional interpersonal skills with a genuine service-led mindset

• Strong organisational ability and attention to detail; proactive and solution-focused

• Comfortable working autonomously in a fast-paced, client-centric environment

• Previous luxury hospitality, retail or salon experience is highly regarded but not essential

What We Offer

• Complimentary salon services and generous product discounts

• Ongoing training and mentoring in elevated guest experience

• A supportive team environment within a respected Bondi salon

To apply, please send your CV and a brief introduction describing your approach to delivering exceptional customer experiences.

We look forward to hearing from you and welcoming you into our team.