Senior Service Technician

Role Purpose

The Senior Service Technician is responsible for full ownership of workshop production and embedded system integration across Sphere’s Hub portfolio.

This role leads production planning, quality assurance, documentation standards, and technical oversight. The Senior Service Technician ensures systems are reliable, repeatable, scalable, and production-ready.

While primarily workshop-focused, this role also oversees complex issue resolution, field support escalation, and deployment strategy.

This is a leadership role with accountability for production output, standards, and team capability development.

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Key Responsibilities

1. Production Ownership & Leadership

• Take full responsibility for workshop production output and quality

• Plan and coordinate builds across HubX, HubT, trailers, and ROC infrastructure

• Ensure production efficiency, repeatability, and adherence to standards

• Oversee embedded system integration across all builds

• Approve completed builds prior to deployment

• Identify and implement process improvements to reduce build time and increase reliability

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2. Technical Authority & Issue Resolution

• Act as highest technical escalation point within workshop

• Diagnose complex hardware and integration faults

• Implement systemic fixes and prevent recurrence

• Support issue resolution

• Lead root cause analysis activities

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3. Documentation & Standardization

• Own WBI development and version control

• Standardize configurations across Hub products

• Maintain BOM accuracy and release control

• Ensure audit-ready compliance documentation

• Develop troubleshooting guides and production playbooks

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4. Field & Deployment Oversight

• Lead complex deployments and commissioning activities

• Oversee field maintenance standards

• Support regulatory compliance

• Guide customer-facing technical discussions when required

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5. Team Leadership & Capability Building

• Mentor Junior and Service Engineers

• Develop structured onboarding and training processes

• Foster a culture of quality, safety, and continuous improvement

• Provide feedback into Product and Engineering teams

• Support production scaling strategy

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Capabilities & Experience

• 8+ years in embedded systems, IoT integration, or industrial automation

• Hands-on experience with embedded device setup (e.g., Raspberry Pi, ESP32)

• Knowledge of small-scale networking hardware (e.g., Peplink routers, switches)

• Knowledge of IoT protocols like MQTT and tools like Node-RED

• Proven leadership within technical or production environments

• Deep expertise in hardware/software integration

• Strong understanding of production workflows and documentation standards

• Experience improving efficiency and scalability of technical builds

• Strong communication and cross-functional collaboration skills

Benefits of the Role

• Become part of an innovative and growing company

• Work with a young and dynamic team

• Contribute directly to the hardware and software development of the HubX (and future) solution

All candidates must have the right to work in Australia.

Job Type: Full-time

Work Location: In person