Warranty Administrator

About GAC Group

Established in June 1997, Guangzhou Automobile Group Co., Ltd. (GAC Group) is a prominent Chinese automotive manufacturer and has been listed among the Fortune Global 500 for 12 consecutive years.

About GAC International Australia

In May 2025, GAC Group established GAC International Australia to oversee operations in Australia, New Zealand, Papua New Guinea, Fiji, and other Oceania countries. This strategic move aims to introduce GAC's electric, hybrid and fuel-powered vehicles to the Australian market, offering consumers a diverse range of choices.

GAC International Australia is seeking passionate professionals to join our dynamic team. If you're eager to be part of a forward-thinking company that values innovation and supports professional development, explore opportunities with GAC International Australia today!

Job Summary

The Warranty Administrator is responsible for overseeing warranty claims, ensuring accurate processing, minimizing warranty costs, and improving customer satisfaction. This role coordinates with service teams, suppliers, manufacturers, and customers to manage warranty policies, claim investigations, reporting, and compliance.

Key Responsibilities

• Manage and process warranty claims efficiently and accurately.

• Review warranty submissions for compliance with company and manufacturer policies.

• Investigate warranty issues and determine root causes.

• Coordinate with suppliers, manufacturers, and service departments regarding claims approvals and reimbursements.

• Monitor warranty expenses and identify cost-reduction opportunities.

• Maintain warranty records, databases, and documentation.

• Prepare warranty performance reports and analytics for management.

• Ensure adherence to warranty procedures, quality standards, and regulatory requirements.

• Train staff on warranty policies and claim procedures.

• Resolve customer complaints related to warranty services.

• Work closely with quality assurance and operations teams to improve product reliability.

Required Qualifications

• Strong analytical and problem-solving skills.

• Excellent communication and negotiation abilities.

• High Proficiency in Pentana MDS Distributor Power systems, warranty management software, and Microsoft Office.

• Knowledge of industry warranty standards and compliance requirements.

Preferred Skills

• Data analysis and reporting

• Process improvement

• Attention to detail

Experience

• 3–7 years of relevant experience in warranty management, after-sales service, manufacturing, automotive, or related industries.

Work Environment

• Office-based with coordination across service centres, suppliers, and operations teams.

• May require occasional travel to vendor or service locations.

KPIs / Performance Metrics

• Warranty claim turnaround time

• Claim approval accuracy

• Warranty cost reduction

• Customer satisfaction scores

• Recovery rate from suppliers/manufacturers

• Compliance with warranty policies
  

Recruitment Process

If you are interested in building your career with GAC International Australia, please submit your resume by clicking the "Apply" button below. Shortlisted candidates will be contacted directly by our HR team. We sincerely thank all applicants for their interest and wish you every success in your job search.

At GAC, we're committed to becoming the Mobile Life Value Creator. We hope to build a diverse team in Australia, inspire innovation and promote sustainable development.